Webtrends 7 Enterprise Problems

Missing titles and other issues

[bobetko]

1)
When I run monthly report (page visits and views), very often, page titles are missing from the report. Some months show all titles, some don't. My problem is that my client wants to see "friendly" page title as opposed to "unfriendly" page URL.

For example, for month July, in my report I have 15 items/pages, and only 4 of them has title displayed. Rest of them only have URLs.
For June and August, everything looks OK.

One way of overcoming this problem was that I would run comparison report for example June and July, and all the titles would be picked up from June and I would tell my client not to pay attention to June's data. That worked well until today when I noticed a SECOND problem.

Any ideas why titles are not showing up?

2)
SECOND problem: Every time I am running report my page report I query urls, for example I am listing all pagew where Page URLs = */mypage/bar*
Everything works fine when I run report for one month, but when I run comparison reports, sometime (SOMETIME) some other pages get into report which don't have */mypage/bar* in their URL. The whole thing doesn't have any sense. Any ideas?

We spent a lot of money for Webtrends. When their guy visited our company to give us a training I was more then impressed with all bells and whistles, but now when I have to use it, I am disappointed.

[plumsauce]

For (1), I would check to make sure that the pages indeed to have titles, and that the html validates properly, or is at least close. After that, support might know.

For (2), a second reading of the manual/help might give you an aha moment about the way the query expression should be formed. Again, support might be able to help you.