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Goog Analytics - Filtering out customer service visits

My CS team uses the site to place phone orders...

         

higgins

10:16 pm on Aug 21, 2006 (gmt 0)

10+ Year Member



I am using Google Analytics to track an ecommerce site. My customer service team uses the site to place orders that come in over the phone. I have created a special URL (with campaign code) so GA tracks all of this revenue to phone orders.

What I would like to do is created a filter to block out visits, pageviews, etc.. basically everything except revenue from these visits. Any suggestions?

Thanks,
h

treeline

6:23 pm on Aug 22, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Using the Firefox Adblock extension I blocked the analytics being accessed by blocking
[google-analytics.com...]
which makes me invisible to Analytics. There are several other ways to block in other browsers. As a side effect, I am invisible to Analytics if I visit your site as well.

You could then attribute the unallocated revenue to phone orders.

Alternatively, always have your reps start at a website you set up for this purpose, and get referred to the right place from it. You can then filter out referrals from that site to arrive at non-company traffic.

higgins

11:36 pm on Aug 22, 2006 (gmt 0)

10+ Year Member



Thanks for the reply. I think your solution may work, but it isn't quite what I am looking for

I actually want to count them in the revenue and track phone orders to a "Phone Orders" campaign, but I don't want their visits or pages views to be tracked. I don't think GA can track a campaign without tracking visits, etc.