Firefox in webtrends logs

[vedder316]

I am having a problem with firefox showing up in webtrends 5.0 reports. I have it set up in the browsers.ini file:

[FIREFOX]
log=FIREFOX
text=Firefox

still no luck. Firefox is showing up in the reports as netscape X.

Here is an example:
Mozilla/5.0+(Windows;+U;+Windows+NT+5.1;+rv:1.7.3)+Gecko/20041001+Firefox/0.10.1

This will show up in the logs as Netscape 5. I am not sure why it thinks mozilla is netscape, and not sure why it won't log firefox. I can't find any reference of netscape to mozilla in any file. Anyone know where to look?

any ideas?

TIA

[cgrantski]

There are 2 copies of browsers.ini in most versions of WebTrends and you have to make the change in both. Of course, make sure you put those 3 lines in the correct place in the list (end of the list) and add the one line with the browser number to the top section. Sounds like you're doing it right though, except for possibly the 2 copies of the file.

[vedder316]

Where is the 2nd browsers.ini file located at? I can only find one on our server and it is in the webtrends reporting center folder. Of course, we are in webtrends 5.0 so i am not sure if there ever was 2 browsers.ini files.

i did add the line to the list of browsers too.

Browser23=FIREFOX

what else could it be?

TIA,
jason

[cgrantski]

Ah, I'm sorry, I'm not nearly as sure about 5.0.

[dcrombie]

In Webalizer the user agent strings are truncated before being processed so that the "Firefox" is dropped off. That might be the case as well in WebTrends (never used it).

Our reports list agents matching "rv:1.7" as "Mozilla 1.7" but most or all of them are Firefox.

[vedder316]

Thanks for the reply. Looks like firefox is in the 1.7 range. The only problem I see now is that netscape7.2 is showing up in the same range (1.7.2). I will play with this and see if i can come up with something.

Anyone else know of a way for webtrends to recognize firefox?

thanks.

[claus]

>> I am not sure why it thinks mozilla is netscape

See Netscape 5.0 in stats? it's Firefox [webmasterworld.com]

[dcrombie]

I really wouldn't worry about it. There's little difference between the Mozilla browsers since Netscape went under. Our reports come out something like this:

76.22% - MSIE 6.0
05.85% - Mozilla 1.7
04.77% - MSIE 5.5
02.39% - AppleWebKit (Safari)
01.36% - Netscape 4.7
01.35% - MSIE 5.01
01.22% - MSIE 5.0
00.95% - Opera

[vedder316]

At this point I would be happy if webtrends would show Mozilla/1.7 for the results.

But I get Netscape5 showing up when the browser is actually netscape7 (see below)

Mozilla/5.0+(Windows;+U;+Win95;+en-US;+rv:1.0.1)+Gecko/20020823+Netscape/7.0

I don't know how webtrends is getting netscape5 out of this. Somewhere there must be a parameter that says mozilla/5.0 is Netscape5 or something.

any ideas?

[cgrantski]

Did you restart the WRC engine after making the change to browsers.ini? I assume you did, but want to check.

[vedder316]

yes i did.

[claus]

>> Somewhere there must be a parameter that says mozilla/5.0 is Netscape5 or something.

As already stated in the link i posted above:

Firefox 1.0 reports itself as Netscape 5.0 to the world. It has

navigator.appName = Netscape

and

navigator.appVersion = 5.0

.

So, Firefox actually "says" that it is Netscape 5.0. Proof is in the above linked thread.

[vedder316]

thanks for the reply.

just wondering does netscape7 report to be netscape5 also? our logs show netscape7 AND firefox as netscape5. i don't have netscape7 installed anywhere and was wondering if anyone could verify this.

thanks.