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I have filled in the contact form three times (which has about fifteen fields to fill in, just to put you off from contemplating it) but every time I click submit, it goes through to a non-existent page which doesn't fill me with hope that the data is actually being sent anywhere.
I did send an email after the third time in as many weeks, but I never received any reply.
I have tried the UK freephone number a couple of times, but an automated message at the other end simply tells me the number does not exist.
I also tried the NYC number twice and left a message both times on the automated answering service. No-one got back to me - not by email and not by calling me.
Does anyone work at Burst Media? Does the company even exist? Did I imagine it?
All I want is to be able to reset my password.
But I can't seem to contact the company
1) through its own website
2) by email
3) on two different phone numbers
How badly does Burst Media not want to be contacted?
If anyone has a number for the company or knows how to get in touch with them, please can you sticky me? Many thanks in advance.
When I called the toll free number it gave me a menu, including a choice to connect with their Human Resources department. If you can't reach anyone through there then indeed that company has a problem.
From checking their website it looks like the New York office is just a satellite office. The address for their San Francisco office appears to be in a residential building. Probably their web programmer's bedroom, lol.
You may want to try their Burlington, MA HQ.
Yes, that freephone UK number just returns an automated message stating "This number is unavailable."
The US toll free number works in that it puts you through to an automated answering system. However, whenever I have indicated that I wished to contact the Publisher Division I was always put through to a message service and was never contacted again.
Your suggestion to try the Human Resources department instead is a good one - I shall try that next.
If anyone else knows how I can actually get in touch with a real person at Burst Media who I can speak to, please sticky me - appreciated.