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Weird CJ affiliate sales problem


3:04 am on Jun 8, 2007 (gmt 0)

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I have an affiliate site which does pretty well and For the past few days really weird things happened on one of my sites:

1. No sales show up after 6PM which is very inconsistent with what used to happen.

2. Traffic volume/quality is unchanged - also the site is never offline.

I don't know if anyone experienced that in the past or currently but please let me know if you had.

I don't know if there is some type of hijacking in place or what.

It just doesn't make sense to me, it basically makes that half potential sales don't show up with CJ anymore.
I used to have over 20% conversions, now I am down to less than 12%.

Once again, nothing has changed on my end....just looks like merchants I am promoting don't update sales in the evening at all.

5:40 pm on June 8, 2007 (gmt 0)

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I no longer work with CJ, but I'll offer some ideas anyway:

Are you checking your reports again after a couple of days to see if this might just be a reporting delay? Another obvious question would be whether the sales might be getting reported improperly with a different time (for example, with AM instead of PM)? It's also possible that the merchant's server is in a different time zone (for example, somewhere 6 hours east of you) and is somehow adjusting the time but not the date, so that orders after 6PM your time are shown as occuring the next day -- and when you look at today's report, it might exclude transactions with tomorrow's date.

We have moved into the "summer doldrums," and I'm certainly seeing an "across-the-board" drop in both traffic and sales -- but with sales dropping much more than traffic. But I'm not seeing a significant change in conversions for any sites or programs I participate in -- but then, I've never had anything even remotely near a 20% or 12% conversion rate from any of my sites.

The most obvious thing you could do to test if something is broken, is to use a "clean" computer (cookies cleared) and click from your site and buy something at 8 or 10 PM, and see if your order is being tracked properly. Ideally, have someone else do this, so your name isn't on the order (if someone is defrauding affiliates, there's a remote possibility that they'd notice your name and manually credit the order). Wait 48 hours to see if the transaction appears "later."

3:08 am on June 11, 2007 (gmt 0)

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joined:Nov 5, 2002
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I have a problem with CJ not paying me earned income. They claimed the bank account data was invalid and i had to reenter the bank details. i did this and they still have not sent the payment.

I have tried calling their support office, but i can never get past their automated phone tree. Bringo.com please help :)

How can i talk to a CJ account rep?

Also i'm wondering if anyone has experience with the CJ University conference that happens in september. It costs about $700 and i'd like to know if it is worth it.


3:21 am on June 11, 2007 (gmt 0)

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WebmasterWorld Senior Member marcia is a WebmasterWorld Top Contributor of All Time 10+ Year Member

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cayleyv, non-payment is a different topic, you'd best call them up, CJ isn't known for speedy support responses.

As far as sales dropping, having a suspicious mind I'd check and see if the merchant is involved with any programs that over-write affiliate cookies.

Better yet, run through a test purchase yourself and see if there are any diversions happening when the customers are using the cart to place orders. It's been known to happen, and it's the "diverting party" that gets the credit and commission for the sale, not the aff who sent the customer. It's also been known to happen that when the customer is going through the cart process, there can be a text message or a pop-up telling them to call for the best price.

Both scenarios are entirely possible, and have been known to happen with a small number of CJ merchants, several of which are owned/managed by the same company.