CJ login problems - Support will not fix it

Login loop

[crobb305]

When I sign into my account, and click on some of the links such as "New Transactions" or "Review Pending Offers", I am taken to another login page. I login again, and the cycle continues. It is a continuous login loop. I have called CJ 5 times, and everytime they were able to duplicate the problem. The last person I spoke with told me to submit a trouble ticket. I did, and support replied by telling me they canNOT duplicate the problem so it must be related to my brower.

Their lack of internal communication and inability to resolve these types of problems is absolutely astonishing. I have worked with them for 6 years, and they still respond to me like I am novice. Things over there are getting worse and worse.

[MamaDawg]

It's not just you - as of this AM I'm unable to log in at all (everything was fine yesterday).

Anyone else? Anyone know what's going on there?

[madmatt69]

I can't get in either- glad I'm not the only one! :)

[leafgreen]

I've been having this problem on and off for months. It's not you nor us, it's their server/website problem. I called them several days ago about it, even b4 I saw this post. Yes, I agree that CJ is quite unresponsive to client requests and problems.

[crobb305]

Now I can't login at all. What gets me is that support says they can't duplicate the problem, so they just blow me off.

[tictoc]

When I goto Cj.com and log-in it reads "The Account Manager is unavailable at this time"

I am not sure what the problem is but they have had problems for weeks now. I was scared the other day thinking someone had stolen my password because it kept asking me over and over.

[crobb305]

I guess the login manager is still broken. Absolutely ridiculous.

[centime]

I could login in about 3 hrs ago, but now its down

[crobb305]

Yeah, I get "Page Can't Be Displayed" after I submit password. It was also down last night for a few hours. They do not even bother to post any updates about the ongoing login problems. As I said, in my last communication with support, they condescendingly denied a problem.

[crobb305]

Days later, and they are still having problems. Now I am getting:

"There was an error processing your request. The incident has been logged and we are working to correct the problem. We apologize for any inconvenience. "

[crobb305]

I continue to experience this login loop on 3 different computers, intermittently. Let me explain briefly as a reminder...

When I login to the account manager, scroll down to the bottom, and click "View Pending Offers" or "Review New Transactions", the page refreshes to another login page. On that page, I login again and I am taken back to the account manager where the process repeats; I scroll to the bottom, click a link, and the cycle continues. This is a never ending login loop that happens frequently, but not all the time (More than 50% of the time). This happens in Firefox, IE6, IE7, using multiple computers, browser security set to "low", and even with Norton disabled. And, sometimes it doesn't happen at all (links work fine). The navigational links at the top of the page always seem to work, but the direct links at the bottom which bypass navigation, are the ones that fail. I like the links because I can quickly and easily see what I need to see, especially "new offers".

Support has been telling me for over a month that it is my imagination...that it must be my security settings. However, I have had at least TWO client support members replicate the problem while I was on the phone with them, and one of them told me they experience the problem from time to time internally WHILE they are working. How on Earth can their internal communication be so poor, that after a month, some staff members are still emailing me to tell me that the problem does NOT reside with their system? This problem just started a month or so ago (I have been working with cj.com for 6 years!).

They need to get it together to resolve this problem. They tell me to adjust my security settings and I should NOT have to do that! My browser settings are already low enough (besides, I tried "low" and it didn't work!).

[crobb305]

I finally got an email telling me that their engineers are now aware of the problem and that they are working on it. There haven't been many other posts here, so maybe the problem isn't widespread.

[MyNewPC]

There is more than one issue here. As to having to log in again, I've experienced that intermittently numerous times over the past several years, although it's probably been a few months since it's happened to me.

I have confirmed that the error screen you sometimes get when first logging in is a DNS issue. When this happened to me again yesterday, I decided to try from my backup dialup account and I had no problem logging on. When I disconnected and went back to high speed, I got the error again. This continued for at least two hours.

FWIW, my primary connection is through Road Runner High Speed.