joined:Mar 12, 2004
Is it just me who struggles with the internet these days? I am getting older every day so may be becoming befuddled, I am certainly becoming less tolerant and I reckon nobody thinks at all about usability these days.
10 years ago we used to get excited about usability.as there were all these people new to the internet and we wanted to make it easy for them.
Yesterday I tried to apply for a business credit card online and after a few loops of the website I had to use the phone number. The very helpful lady said the business folk were not available on Sunday and I could apply on the website.
2 days earlier I was looking for an expensive airline ticket to get home early to fix a flood. The airline website assumed that because I was in Sweden I would be able to speak Swedish. There was no option to switch to English. I had to spend half an hour with the night receptionist at 04:00 in the morning to figure out a way to give the airline an unreasonable amount of money in English.
Just today I bookmarked a page in Windows 10 Edge browser. It bookmarked OK, but it took me ages to work out how to find the bookmark again. First step was clicking on some mystery meat button with maybe a couple of parallel lines on it, then clicking something else. Nothing on Windows 10 seems usable - they don't seem to want you to mess with their settings.
In the past we worried about how blind people would be able to read our pages. I guess the internet is avoiding any discrimination by making it impossible to use for the rest of us as well.
Why is that? Is it the normal thing where big companies get muppets in to do the work rather than pay for decent people?