You really have to worry about this company. I filed 3 seperate cases over a 4 week period! The only response I received was their automated ones for each case. I tried different departments and even wrote an individual that I resolved issues with in the past who was pretty competent-probably laid off! If anyone has a phone number so that I can contact them I would really appreciate it. I think they're in over their heads now and with Google's better way of doing business and taking market share these guys are doomed to fail if they don't improve their customer services & soon!