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Overture--WHAT'S GOING ON?

Overture's quality has tanked

         

rrl

9:13 pm on Feb 6, 2002 (gmt 0)

10+ Year Member



I can't believe how bad Overture's customer service has gotten. They used to be fantastic until they partnered with Yahoo. Now it's a nightmare.

I manage many accounts for various clients and since late December, it's been almost impossible to get an account set up. They reject most of the keywords and eventually reverse themselves, they don't followup on confirming credit card information, so the account sits there inactive until I do something, they decline listings that should be approved...it's horrible.

seth_wilde

9:18 pm on Feb 6, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I've been having all the same problems with them, It's getting very frustrating...

john316

9:36 pm on Feb 6, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I think the "story behind the story" is that the consumer is quickly becoming savvy to the advertisements...thereby triggering the old "sponsored listings go on ignore" syndrome.

I think they are trying to make the titles sound less "addy"..

The consumer would probably be less offended and more likely to *appropriately* click on them if they just called them what they are.

I have paid listings for some sites and I really don't "sponsor" anyone.

angiolo

10:00 pm on Feb 6, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



They are strange.

They are rejecting several three-word phrases (minimum bid) argumenting that there is not enough traffic for those phrases.

From my logs I have a different opinion..

I think that Overture is useful because sometimes it is not so easy to rank fine for several keywords, expecially on Altavista. My opinion is that Overture do not care too much low biddings, but low bidding have often the best ROI.

chiyo

12:16 am on Feb 7, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I'm not sure that their strategy to team up with mainstream search engines, while a great idea initially which certainly got me advertising with them, is now showing it's dark side. Especially as many surfers are now realising that the links up the top are from Overture and as a result clicking to them involves being sold something.

Another strategy - to create the best yellow pages on the Internet and funnel most through their own sites - could be worth considering again. If there are enuff people who regard the Web as a shopping mall, Overture itself should be a major destination. The problem is that by having their listings in mainstream engines masqueading as "information", people really are strating to ignore top listings, just like banners.

rrl

11:59 pm on Feb 10, 2002 (gmt 0)

10+ Year Member



Finally, after four weeks I got a client live. Remarkable how their quality has dropped. I hope these are just growing pains.

Eric_Jarvis

2:39 pm on Feb 11, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



rrl: "I hope these are just growing pains."

I wouldn't count on it...I'm not convinced that Overture have a long term viable business model...it all seems to have been though out without any regard for the end-user, the searcher

I think they'll have to work a lot harder than they expect to keep users clicking through

bigjohnt

8:41 pm on Feb 22, 2002 (gmt 0)

10+ Year Member



If advertisers AND OV work together, it will benefit the users. We don't want irrelevant traffic, and they don't want it either.

I agree, CS has gotten worse, I think its an issue of too many advertisers coming to the party at once. The editors/reviewers get overloaded, slowed down, and when working too hard more irrelevant listings get through. Then, they try to automate, and cut down on time intensive tasks with some draconian rule.

Example: No more spreadsheets for accounts under $10K per month. (Most likely due to abuse from processors who load up thousands of irrelevant terms, hoping a percentage are approved.) There you go, a recipe for irrelevant listings, dropping ROI, subsequent dropping ad revenues, and voila, "Banners II - The Sequel."

I really hope they work it out. I really like having the OV option for some clients.
I find it amusing that some folks are rooting for one search engine or another. For me, this isn't personal, its business. The more choices, the better.
A bad experience or lack of skill with a particular tool or service does not make it "evil", just ineffective, and no longer an option. I don't like a lot of the new rules, and some of their fuzzier "rules" have cost clients' money.

lizajoy

6:19 am on Feb 23, 2002 (gmt 0)



I am trying to make it with Overture, but I am astonished at their MESS. Nobody wants to work there and/or care about buziness. For 10 days trying to place bids and such their system was down 5 times(I noticed- may be more that I didn't), there is party going on and the maneger admits it, while on the phone with me, the editors are extreamly weird, they discriminate you - some other sites use sertain keywords for same thing as you- but you can't (!!!) and so forth.
Whatta big mess!
I told them- I want my money back- they suck big time!!! Pls if you can reccomend a good discent co for my discent adult site !!!

redlion

12:30 pm on Mar 3, 2002 (gmt 0)

10+ Year Member



Overture seem to have taken their eyes off the ball.

I opened an account earlier this month and it took 12 days to get less than 15 terms approved - and this only happened afer I chased them. Their email stated "We are experiencing
high volume of requests".

Nothing on my account indicated this - so I wasted my time emailing them.

They've been in the PPC game for longer than anyone - why haven't they got a system in place to cope in busy periods? Surely by now they can begin to predict what days of a week / times of year these are?

chiyo

1:49 pm on Mar 3, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



To be fair and balance that I guess I should report that I bidded for two new terms at the min 5c 10 days ago and was accepted in much less than 2 days. We are not a big customer. Overture costs us less than $10 a month for nice positioning on AV, MSN etc in our very uncompetitive areas - thankfully we were grandfathered to the $20 minimum monthly spend requirement.

sun818

2:29 am on Apr 4, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Nice little e-mail I received today. What a way to come back from vacation. :( I wish they would let you off the first month. I guess its my fault for not reading everything on their sign up page...

"Dear Overture Advertiser:

Overture has a minimum monthly spend requirement, which requires all accounts to spend a minimum of $20 a month in clickthrough charges.

Your Overture account xxxxxxxxxx was recently charged $17.40 to meet this minimum monthly spend requirement for March 2002. Please note that we did not charge your credit card, but rather debited your existing account balance."

Travoli

3:19 am on Apr 4, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I have to agree with Chiyo. I recently sent an e-mail to the customer support center and got no reply. But then again, at 5 cents a click, I am getting what I pay for. Would you be more happy if they raised the minimum to 10 cents and gave excellent service? I expect some would but the vast majority would not.

pyst

5:51 am on Apr 4, 2002 (gmt 0)



There was a time they would kiss you wherever you liked for only 1 cent a word. Is 5 cents a word really not worthy of some sort of service? Is it only those making low priced bids who are receiving no service? I guess if you are making gains with the words you already have listed you have to wait patiently and grin and bear it. If it was otherwise I know I would be looking for an alternative.

Doc_Starr

7:48 pm on May 8, 2002 (gmt 0)



I have gotten quick and efficient support from Overture's Customer support team. Typically I contact them several times a month and I always seem to get a response within 24 hours. That seems pretty good to me. I've had no trouble with them approving new keywords. Naturally you must make sure the keywords are relevant to the target pages.