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YSM Admin System Error - "An error has occurred while trying to."

Have you been experiencing the same inconsitent error in the YSM system?

   
11:25 am on Apr 18, 2008 (gmt 0)

5+ Year Member



I have been having problems accessing the YSM system for a while, and was wondering if anyone else has been experiencing the same?

I log in, see the animation you get to indicate it is retreiving data, then I get the folowing message:

"An error has occurred while trying to retrieve the data. Please try again later."

The strange (very strange) thing about this is that it doesn't happen every time.

The Yahoo team have been less than helpful and have given up on this stating "We have looked into your account and we are unable to duplicate the error message you are receiving".

It has got to the stage where my clients are suffering as a result, and I am having to spend their media budgets in the other PPC engines rather than YSM!

Would you expect them to be more helpful given that fact...?

5:35 pm on Jul 18, 2008 (gmt 0)

5+ Year Member



all the time... Panama is not a very efficient system...
9:41 am on Nov 15, 2008 (gmt 0)

5+ Year Member



Same problem here. Its been ongoing for several months now, however as you say, Overture support are not interested. One of these days they are actually going to return a call. I just wish they were as professional as MSN Adcenter support who actually seem to want to help you and contact you on a regular basis until the problem is resolved.

Until this problem started to occur I was spending $2000 each month with them - its down to about $200 now with the residue going to Adcenter.

The last time I spoke to someone they said it was my firewall, however it still occurred after the firewall was switched off so I don't know what to do now.

10:55 am on Nov 16, 2008 (gmt 0)

5+ Year Member



Try not working in more than one tab/window. I've found it's one of the main causes for it. Once you open an extra tab all kinds of nasty things happen.
10:27 am on Dec 4, 2008 (gmt 0)

5+ Year Member



zarqon

Tried that, didnt work. I've even tried it on a neighbours pc. Still doesnt work. I've been on the phone again to support who refuse to give me an email address to someone who I can escalate this to. The frustrating thing is that I have $700 in my prepaid advertising account that I cannot use or withdraw.

10:08 am on Dec 22, 2008 (gmt 0)

5+ Year Member



Sorry, can't help you further... if you get an answer, I'd love to hear about it :)