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Yahoo Panama - Upgrade disasters

     

darkmule

9:37 pm on Dec 22, 2006 (gmt 0)

5+ Year Member



I'm working on account that is already upgraded and should be considered in a state of disaster. Yahoo's reorganization of my account is horrible and follows no reasonable logic. When I do a bulk download and attempt to put things back into proper order, YSM (both in the interface and over the phone) won't accept/can't read my Bulk Upload file. I'm using the proper file extensions. I'm following instructions. YSM's interface is adding a .gx extension to the file and claims not to be able to open the file (3 different customer support personnel). Anyone else having this problem? YSM claims that others are. If so, have you found a solution?

seoDre

6:02 pm on Jan 8, 2007 (gmt 0)



The developers on the upgrade project internal to YSM should be worried for their jobs. I'm guessing this is going to cost them a ton of money. I suspened my account until I have time to start it from scratch!

AtBatt

6:11 pm on Jan 10, 2007 (gmt 0)



Having the same problem. It seems there tool automatically groups related keywords based on the title & descriptions. Totally backwards IMHO!

We are working on a game plan to get out from under the mess. That is all i can say

YahooSarah

7:00 pm on Jan 19, 2007 (gmt 0)

5+ Year Member



Hey DarkMule-
Sorry for the frustrating experience. I think what happened is that the file that was sent to us via the support center was too large, and it had become corrupted when received within our support system.

Please save the file into .csv or .txt. format, compress the file (using .zip compression, for example), and re-send the file. Once we have received a readable file, we can begin to assist you with reorganizing your account.

Hope that helps,

YahooSarah

GregOne

9:32 pm on Jan 19, 2007 (gmt 0)

5+ Year Member



My accounts upgraded and now the old conversion script is not working. The funny part is my rep has stopped returning calls and emails, he barely responded to any I sent and the answers were more confusing than anything. It's amazing how Yahoo got the panama upgrade so wrong.

bigjohnt

2:02 pm on Jan 29, 2007 (gmt 0)

10+ Year Member



Not Amazing at all. Rush to market to bring in more revenue. For every advertisers that puts their account on hold while they sort it out, another advertiser is overspending.

biking4jesus

7:35 pm on Jan 31, 2007 (gmt 0)

5+ Year Member



If you haven't noticed-

-your conversion code is different and will not work with their new analytics tracking
-analytics/conversion tracking is turned OFF by default
-no global editing of campaigns, ad groups or keywords is available

 

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