Welcome to WebmasterWorld Guest from 54.226.133.245

Forum Moderators: werty

Message Too Old, No Replies

How to turn off auto payment?

Yahoo Overture keep taking money from our credit card

     
9:45 pm on Jul 26, 2006 (gmt 0)

Preferred Member from GB 

10+ Year Member

joined:Feb 22, 2002
posts:433
votes: 0


How do we set it so Overture do not take any more money from our credit card? I couldn't find any option to turn off the auto-payment despite looking for half an hour.

The interface is absymal and that's why we will not longer use Yahoo Overture when our money runs out. We will focus on other PPC search engines.

1:56 am on July 27, 2006 (gmt 0)

Preferred Member

10+ Year Member

joined:Feb 4, 2003
posts:537
votes: 0


I don't think you can do it from the interface. You have to call them up on the phone and request it.
7:46 am on July 27, 2006 (gmt 0)

Senior Member

WebmasterWorld Senior Member sem4u is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:Dec 18, 2002
posts:3061
votes: 0


Yes you have to call them up about it.
5:25 pm on July 27, 2006 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:May 22, 2002
posts:902
votes: 0


It's little things like this -- and the fact that there are so many little things like this -- which keeps me from using YSM and from recommending it to clients.
7:53 pm on July 27, 2006 (gmt 0)

Full Member

10+ Year Member

joined:Feb 15, 2006
posts:201
votes: 0


You don't have to call them.
log in to your YSM account and on the right top corner click on 'Support Centre'.
Now click on 'Support Request Form' and write "please change my payment type from "Prepaid Non-Stop Plan" to "Prepaid Deposit Plan".

It took them a day or 2 and the issue was fixed.

3:55 pm on July 28, 2006 (gmt 0)

New User

10+ Year Member

joined:Nov 9, 2005
posts:29
votes: 0


At least you can call Yahoo! SM, ever tried to end Looksmart's auto refill?
11:57 pm on July 29, 2006 (gmt 0)

Preferred Member from GB 

10+ Year Member

joined:Feb 22, 2002
posts:433
votes: 0


I agree with pleeker: it's little things like this that discourage us from using Yahoo Overture.

I have been complaining about the interface for years: it is slow, clunky and bug-ridden. It worse than any other major PPC search engine I have tried.

They seem to want to make it as un-user-friendly as possible. Keep on losing money Yahoo!

5:04 am on July 30, 2006 (gmt 0)

Full Member

10+ Year Member

joined:Jan 9, 2006
posts:208
votes: 0


I've tried to cancel my account for about six months now.
9:20 pm on July 30, 2006 (gmt 0)

Full Member

10+ Year Member

joined:Feb 15, 2006
posts:201
votes: 0


truezeta,
why cancel the account?
you can just turn it off.
or send them a support request form like described above.

Guys,
I agree to all your complains but for me YSM is great.
The interface is bad, the service is bad, the site is complicated and slow, but the results are good.
It took me a long time to get use to it and find the right way to use it, and now I get great conversions from YSM.

Conversions is all I care about. The rest is cosmetic.