Keyword Removal Reason Discrepancies

support centre says one thing, customer support says another

[lethal0r]

I have emailed Customer Support twice when some of my keywords have been rejected with the reason 'T/D: Specificity/User Experience'. The keywords were perfectly relevant to my site. When they reply back to my email they say they were removed because they were duplicates. So why arent they shown as 'Duplicate' in the support centre? Has anyone else had this? I don't know which one to believe :(

I guess theres probably NOTHING i can do about it no doubt except check each keyword myself which will take AGES. If i email them they'll just mail me back with pre-written reply #25 with Dear Mr <my surname> dropped in at the start.

Tom

[sem4u]

I feel your pain (and so do a lot of others on this forum). YSM often reject keywords for no good reason, e.g. broken site, insufficient content. It then takes time to point this out to them and then keywords can take up to a week to go live.

In your case you may want to put the keywords through again yourself or maybe call them up and ask them to look at them again for you.

[lethal0r]

ringing them sounds like a good idea, i emailed them again and its like talking to a robot. do they not realise how much more work they make for themselves. ah well theres no point me getting stressed about it.

[ryanfromaustin]

Last week I had a bunch of keywords rejected because of "brand names" even though none of them were brand names or were in any way associated with a brand. I actually had to send online literature to educate the editors on the subject matter.