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The idea is that callers can dial into an automated table that will give information on events and locations with no need for human intervention.
Our database already has an XML export, and I can write XSLT.
I found out about VXML [w3.org], but I'm not aware of implementations.
One use might be that we contract with a VXML-aware answering service (don't know if such a critter exists). This way, they could hook to our Web service for the vast majority of calls, yet escalate to humans for other matters.
Does anyone have experience they could share on this subject?
sorry cm, I've never dealt with anything like that before
That's kinda what I figured. I'll do some research. It's not a big hurry.
