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Email bounces

     
11:42 am on Dec 2, 2014 (gmt 0)

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I setup a VSP with Godaddy. It got one account working. The second account I added is also working fine, except for pop email. All email that I sent bounces. The first account was a new domain, the second one was for a domain that was “share hosted” on Gadaddy. I created this second account on VPS before I canceled the shared host account. Maybe that is the cause of the problem.

I compared the DNS zone records for both accounts and they are the same (except for domain name of course). I contacted support and they helped me a bit: “it is a DNS issue”, “I haven't made nameservers for the server it handles everything there”. They can help me further for a lot of money.

Can some please give me some tips to solve this problem?
11:53 am on Dec 2, 2014 (gmt 0)

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If you change the DNS settings it make up to 24 hours to propagate because local DNS servers may keep old copies in their cache for a while. So what you see personally may not be the same as what other mailservers see.

What is the exact bounce reason? Can you post an anonymized version of the email headers of a bounced message here?
11:58 am on Dec 2, 2014 (gmt 0)

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I've seen issues like this before and maybe I can help.

Try sending the email to that account from GMail, Yahoo Mail or some third party location from outside of GoDaddy and see what happens. You might find out it's all fine but there's an issue from inside GoDaddy that stops you from your other account.

You need to check the bounce email to see what server IP it claims to be bouncing from and what IP it attempted to deliver to, assuming they provide any of that in the bounce email.

That will give you a clue to which server has the problem and where the misconfiguration needs to be addressed.

Additionally, if you're sending the email from the server that had the old account, you may be hitting some old configuration still lingering on that server. For instance, even if you move your DNS to another server's IP, if there are any remnants of the account in the same server the email is being sent from it may resolved to that old information in the server and not go to the new location.

Personally, it sounds like something GoDaddy support could probably easily fix but try sending from GMail first so you know whether it doesn't work at all or is localized to within GoDaddy.

The more you know about the problem before contacting support the better the odds for getting is resolved.
12:19 pm on Dec 2, 2014 (gmt 0)

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Thanks for your quick answers.

Same problem with Gmail:

Delivery to the following recipient failed permanently: info@example.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain example.info by smtp.europe.secureserver.net. [188.121.52.56].
The error that the other server returned was:
550 5.1.1 <info@example.com> Recipient not found. <http://x.co/irbounce>

But I notice that the shown IP addres is still from the old shared host account. I changed it to the new one more than 24 hours ago. Maybe I have to be a bit more patient.

But one thing that worked (also yesterday): sending email from one account to the other in the same VPS with webmail.

[edited by: phranque at 3:45 pm (utc) on Dec 2, 2014]
[edit reason] exemplified domain [/edit]

8:35 am on Dec 3, 2014 (gmt 0)

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Email is working now! Changed so many settings, don't know what did the trick.

I have 7 domains (2 commercial, 5 informational)on different shared hosts. Is it a good idea to move them all to the VPS? Or is managing a VPS too complicated and risky?
11:25 am on Dec 3, 2014 (gmt 0)

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Personally I'd move them all to the VPS..

But, your VPS is with Godaddy, I have hundreds of domains registered with them, never had a problem with any of them..

But, I don't have anything hosted there..

The level and quality of "included support" from any host is what really counts IMO, not the cost..
 

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