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Healthcare.gov plagued by problems

website launch, health care

     
2:19 pm on Oct 2, 2013 (gmt 0)

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What do we think, as webmasters, of the rollout of HealthCare.gov? I don’t buy the “traffic” explanation that is being spun this morning. I think that the government started the project late and didn’t listen to the developers who likely said that the site was not ready. Happens all too often! Who is at fault? Why don’t folks listen to their development teams?
2:23 pm on Oct 2, 2013 (gmt 0)

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They invented, what amounts to, waiting on hold for the Internet - a JavaScript that reloads a wait page at intervals until sufficient resources are available to take more traffic (wounder how that works on the back-end). A clever technique that may usher in an era of “waiting” on the Internet. Not good IMHO! Has this technique been used elsewhere?

Their messaging: "We have a lot of visitors on our site right now, and we're working to make your experience here better. Please wait here until we send you to the log-in page. Thank you for your patience."
6:29 pm on Oct 2, 2013 (gmt 0)

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At least there's no annoying on-hold music :-)

Some agencies have horrible music in use!
6:44 pm on Oct 2, 2013 (gmt 0)

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It's all horrible, if you're having to wait.... ;)
5:59 pm on Oct 6, 2013 (gmt 0)

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Where are the Conspiracy Theories that
it is all a DOS by the disgruntled? :-)
9:09 am on Oct 10, 2013 (gmt 0)

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A clever technique that may usher in an era of “waiting” on the Internet. Not good IMHO! Has this technique been used elsewhere?


i've seen this used in selection processes such as airline tickets or concert tickets.