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I'm currently building a website and hosting it on my own virtual private server. The site sends email to its users, and currently all the emails are getting junked when sent to hotmail users. This is totally unacceptable and i need to get it sorted.
I've set up a SPF record for the domain, but theyre still getting junked. What I really need is someone to help me and have a look at the DNS records, SPF record, and the headers sent in the emails to see if there is any reason why hotmail doesnt like it.
Some nice help would be greatly appreciated.
[edited by: encyclo at 1:01 pm (utc) on Sep. 29, 2009]
One issue you don't mention is your server's IP address, have you checked whether it is blacklisted anywhere?
NAME TYPE CONTENT
@ TXT v=spf1 a mx ip4:212.241.xxx.xxx mx:mail.example.com mx:example.com -all
@ A 212.241.xxx.xxx
* A 212.241.xxx.xxx
ftp CNAME www
mail A 212.241.xxx.xxx
webmail A 212.241.xxx.xxx
www A 212.241.xxx.xxx
and my MX records are just
mail.example.com. (priority 10)
Do i need to put another entry in?
[edited by: bill at 1:47 am (utc) on Sep. 30, 2009]
[edit reason] Use example.com and obscure your IP please [/edit]
When you're saying 'junked' - you mean that the users receive your mail but Hotmail moves it to their junk folder?
In that case I'd take a closer look at your message headers and content to determine what is triggering it.
Adding to encyclo's link above, this may be helpful: [advertising.microsoft.com...]
Regardless of the above, make sure that your subscribers are going to look into their junk folders when they do not receive the message with in a defined timeframe - and have them put your sending address into their addressbook.
X-SID-PRA: Example <firstname.lastname@example.org>
Received: from example.com ([220.127.116.11]) by SNT0-MC3-F4.Snt0.hotmail.com with Microsoft SMTPSVC(6.0.3790.3959);
Wed, 30 Sep 2009 14:20:40 -0700
Comment: DomainKeys? See [antispam.yahoo.com...]
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
Received: (qmail 4057 invoked by uid 33); 30 Sep 2009 22:20:39 +0100
To: John Doe <email@example.com>
Subject: spTest PHPMailer Test Subject via mail
Date: Wed, 30 Sep 2009 22:20:39 +0100
From: Example <firstname.lastname@example.org>
X-Mailer: PHPMailer (phpmailer.sourceforge.net) [version 2.0.4]
X-OriginalArrivalTime: 30 Sep 2009 21:20:40.0225 (UTC) FILETIME=[DC5B1910:01CA4213]
[edited by: encyclo at 3:16 pm (utc) on Oct. 1, 2009]
[edit reason] exemplified [/edit]