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The clients will be able to login to their accounts and submit tickets for problem issues as well as the site owner to check out the clients network setup and a big MAYBE add some kind of remote system vpn or whatever to troubleshoot some of his clients problems.
Any recommended software, scripts, or whatever to implement such a system?
As for a remote vpn or login, it depends on the clients that you need to log into - are they on the same corporate network or similar? If so, there are several remote management systems available. If you are talking about the general public, it's virtually impossible as you would have to contend with a heterogeneous environment and having to debug access over a myriad of internet connections, home firewalls and routers.