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Forum Moderators: lawman
Visit the Google forum here and browse some of the recent discussions. You might find a similar problem mentioned by another member. Try to read a few of these discussions before posting your own questions (in the most appropriate forum, not necessarily the Google one). You cannot mention the domain name or specific details. I think you need to know the solution in a non-technical sense before you hire an SEO to fix it. The fix might be something that you can fix.