Hi webmasters, I have never posted a thread about issues with a computer here before, yet I do because over the years I discovered some people here have interesting knowledge that can't be found elsewhere. I'm surprised this is happening, and more surprised by how common this problem is.
Turns out I was given this big 24" HP All in One touch computer with AMD A8 7410 processor and Radeon R5 graphics, honestly? it works great, I placed a new SSD and my favorite W10 efficiently optimized version, but this computer fails to come out from sleep mode, it freezes. I know for a fact most of these issues come from video drivers or some device failing to be reset or wake from power saving states, this is the first time I can't solve this, there is a first time for everything.
Already tried all the AMD drivers I could found on the web, including the ones shipped on the rescue/recovery of this machine inside the original hard drive. Yes, the problem was there already when I received the computer (all original). I also tried changing/updating the chipset drivers and peripherals, and tried the same with diff versions of Window (this machine came originally with Windows Home), tried W8.1 and also both worlds (32 and 64 bits), nothing works. Yes I found people reporting their issues were gone after downgrading OS and video drives, this is not my case, it didn't work.
Also tried Linux and I got the same problem, so... to me it smells like hardware issues, perhaps BIOS. I know this computer was produced before 2019, yet the bios shows a date: 2019, so, I believe this computer was at some point pushed to upgrade the bios, perhaps automatically (I've seen this on Microsoft Surface devices, MS pushing updates via Windows Update and not asking the user before proceeding. Yes I set my config to STOP updates to avoid this, I also know HP has a history of BIOS issues producing dead machines or black screens. ANYWAY, I searched the web for the specific firmware, older and newer, but I found no documentation talking about sleep/wake/suspension or power management issues, all the versions just say "improve security" yeah, and I was born yesterday, as if no single firmware of them had any issues. I refuse to download and try any firmware because I'm familiar with those horror stories, besides, HP states clearly that due to "whatever nature of the firmware", any update won't allow going back to previous versions. So no no no, I strongly believe not touching bios firmware if the computer at least boots and loads Windows.
The more I search around this issue on the web, the more I discover LOTS of people with the same problems, specially having the following: HP and DELL computers, AMD video cards, RADEON, and a variety of All in One computers, seems like some desktops have this flaw as if they were never meant to sleep.
Yes I also played with the power plans settings, fast boot, wake timers, hybrid sleep, etc., nothing works. Interestingly, reading the documents on the original drivers, discovered notes on patches, regarding SD card readers needing to be reset on wake up to avoid freezing the computer. Yes I tried installing this patches but didn't make any difference, and such patches were designed for Windows Vista and Windows 8, so, not needed for Windows 10, but again, didn't work anyway. It's funny, because I found detailed reports of people solving this plugging (and using) a different monitor/screen, but this being a big All in One with a great 24" screen, this wouldn't make any sense to me. Tried playing with the BIOS settings, secure boot, power management, whatever, nothing worked. It's not like this computer has tons of options there anyway.
I really appreciate this gift, the computer is quite nice except for this issue.
Does any of this sound familiar to you?
