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Laptop - two users one black screen

Black screen on one log in other ok.

     
12:13 pm on May 21, 2018 (gmt 0)

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WebmasterWorld Senior Member beedeedubbleu is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

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I have an HP laptop that both my wife and myself use. It has two logins. Just recently, when I log in all I get is a black screen. Windows is running in the background but nothing is displayed. When I log in as my wife there is no problem. I searched online and there are suggestions about video drivers, etc. but would this be the problem when it is OK on one of the log ins? Any ideas?
11:49 pm on May 21, 2018 (gmt 0)

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WebmasterWorld Senior Member keyplyr is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

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Difficult to determine what's happening, but if you are getting no screen it will be impossible to fix while in that account.

Try this...
Use Admin and create a new user & credentials (or just use Admin for your account.) If that works OK, either don't use your old username any longer or delete it entirely.
7:08 am on May 22, 2018 (gmt 0)

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WebmasterWorld Senior Member beedeedubbleu is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

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Thank you Keyplyr, as it happens that is exactly what I have done. I could open Task Manager in that account so I realised that it was running, just not displaying. After spending most of yesterday searching Google and trying several things I found this suggestion on another site. It was a bit of a Pita and it took a wee bit of setting up (Outlook email accounts, etc.) but, fingers crossed, it now seems to be OK.
7:12 am on May 22, 2018 (gmt 0)

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WebmasterWorld Senior Member keyplyr is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Sept 26, 2001
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Good work :)
 

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