unable to connect to internet

friend unable to reach any websites

[joeking]

A friend has a wireless internet connection which says excellent signal strength and (a little) data appears to be coming and going.

But for some reason she is unable to connect to the internet at the moment using either Firefox or IE.

Does anyone have any ideas what would be causing this and ways forward to orrect it?

[mcavill]

Can they reach websites by their IP address? I have this problem sometimes with my wireless setup - although I think it's a problem with my ISP, rather than my setup - usually a reboot of the wireless router sorts it out.

[joeking]

Thanks for the help. I will try this - I have rebooted the modem/ router without success. A few days ago she was merrily surfing away so am not sure what has happened.

[joeking]

Tried that, but still cannot connect.

Could it be Spyware - the computer seems to be functioning at normal speed other than this problem?

[starec]

It sounds like a problem with tcp/ip settings. He probably has his pc configured with dynamic ip/dns, but the router does not have dhcp activated.

[joeking]

Would this have happened by itself? She certainly wouldn't have done this knowingly. I did try repairing the connection and it got a new ip, etc., but still no luck. What would the best way forward be?

[Chapman]

joeking-

There are two separate parts to this connection. Repairing the connection and getting a new IP while maintaining good signal strenth just shows that the link between the computer and wireless router is working.

The second part of the connection is the link between the router and the ISP (internet provider). Has something happened with the cable/broadband/DSL modem connection (cat ate the cable?)? Can you use a real network cable to "patch" into the modem to test the connection? Have you tried rerunning the ISP's connection procedure or contacting the ISP directly?

If you could define the structure of the connection from where it comes into the dwelling and the "bits and pieces" of hardware that it passes through... it'd make it a lot easier to assist.

These are places to start... keep us posted.

Chapman

_{Edit reason: Was frying chicken}

[edited by: Chapman at 11:07 pm (utc) on Oct. 3, 2006]

[joeking]

"The second part of the connection is the link between the router and the ISP (internet provider). Has something happened with the cable/broadband/DSL modem connection (cat ate the cable?)? Can you use a real network cable to "patch" into the modem to test the connection? Have you tried rerunning the ISP's connection procedure or contacting the ISP directly?"

Tried again today.

Wireless connection excellent, 11Mbps, etc., but still unable to connect to any websites or FTP, etc.,

Then ran a real network cable and again said I was connected but nothing happening.

Tried with my own laptop and experienced the same.

So I am left thinking it is something to do with the telephone company / ISP.

The telephone works incidentally, but next step will be to contact the ISP to see what they can do. One reeason for not doing this earlier is that I am in Spain, and if you know anything about Telefonica . . .

Thanks for everyone's help. I will keep you posted.

[Chapman]

joeking-

I lived just outside of Madrid for almost six years and I DO remember Telefonica!

Best of luck!

Chapman