Forum Moderators: LifeinAsia
Realizing that web developers have to address the needs of more than one client, how long is a reasonable time to wait to get these "little things" fixed.
Thank you.
Depends . . .
- On the relationship between you
- on if the changes you request are actually in the scope of the project
- on whether this project actually stayed within scope, that is, often clients agree to a project scope, then inadvertently say "will it should work like this and that, that should be assumed, why would I do that is they didn't include this and that?" when "this and that" involves work that changes the scope.
- on how much time you are costing the contractor that is non-billable. I've had many clients come to me with the pretense that they expect me to pick up the phone, any time, and respond for an undetermined amount of time over the phone (often exceeding 20 minutes to an hour) and never expect to be billed for that time. Either that or they will find someone else. I let them find someone else. The phone is one scenario, there are others.
- Finally, on whether these "little changes" are really little changes or in the truth of it it's a fair amount of work.
- It also depends on the ethics of your contractor. Many times after the check is cut, the contractor is off and considers you "done" and their interest in maintaining your relationship fades. This is also bad, and unprofessional.
If your changes are really "little" changes, these should be done in a matter of a day, three days on a busy week. Personally I want all my "children" (client web sites) to grow up healthy and happy, in their place these little changes would have been done immediately.
Or, considering the points above, we'd at least have had a discussion and a new proposal in your hands for the new work in that timeframe.
