Forum Moderators: LifeinAsia
Basically the email said to expect 12-15 hours down time but no more than 24 hours. Well, over 36 hours later and only 60% of the servers are up according to their own numbers. If you go the Valueweb forums, you will find a long thread of irate customers and a similar one is popping up at Gate.
My one dedicated server has been down almost 40 hours and when you call customer support, it says you may be waiting on hold for get this, 16 hours..
This is really a shame. There was a time when Valueweb really could do no wrong and when they did manage to, they promptly fixed it. What a horrid way to go out.
Extremely frustrated to say the least. Weather here isn't good right now, but once it clears, I'll be flying to Tampa to their data center to try to get some answers. This may be later today or worst case scenario, early tomorrow morning (wx in Florida during the summertime is usually better in the AM hours).
I simply want to find out what progress is being made - It may be an excercise in futility where I won't even get to talk with anyone, but it's driving me nuts sitting here not being able to do anything at all.
I'll certainly report back if I end up getting there today and finding anything out to hopefully help others going through this same nightmare.
The move was followed a month or so later by a requirement that all the former SB customers change all their server IP Addresses. But that's a discussion for a different thread.
I guess what I'm left wondering is how small does a website have to be before some sort of fail-over plan for situations like this is practical and warranted?
Should it be strictly limited to deciding how much money you can afford to lose? Or do things like your reputation need to be considered too? If so how do you handle reputation management in a case like this where it's not your fault?
EDIT: Added the fact that the SB debacle only applied to the VA DC.
[edited by: GaryK at 7:35 pm (utc) on July 29, 2007]
