joined:June 6, 2017
I have a monitoring service and I have been receiving notifications that there have been connection timed out and connection refused errors.
I checked the status code report in Analog Stats in cPanel for the .com(SSL) version of my website, it shows that there is thirty - 500 Internal server error and twenty five - 503 service temporarily unavailable for June.
Also, over the last of April and part of May, even though my traffic was up, my sales have become almost non-existent (not normal) and the bounce rate is high, some at 80% to 100% at times which I thought indicated there is a problem somewhere.
At the top of the Analog Stats page in cPanel in the "General Summary" section it shows that there have been "Failed requests: 2,222,152" for the month of June. Even my Google Search Console shows a spiking in the "Time spent downloading a page (in milliseconds)" going from a low of 41 to 157 and climbing.
I have been discussing this with my webhost. Even though I sent them a screen shot of the outages from the monitoring service, the status code Analog stats in cPanel, and the GSC graph, they say the following,
"There are 0 500 errors shown in the access logs."
"I'm not sure where its getting these from, I have to think its misreporting it, as mentioned a few times, there are NO 50* errors mention in any of the access logs, I've checked them all"
Does anyone have any ideas about what could be going on? And what would you do about this? I need to do something because I have lost most of my business within the last month, yet my traffic is up a little from normal.
Thanks in advance for your help.