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MSN Email changed content we did not include

msn.com email changed url to snipped from website with that url.

     
7:27 pm on Jul 4, 2017 (gmt 0)

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posts: 33
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Hi,
I didn't know what topic this should be under, but here goes.

Our website sent an order confirmation email to a *.msn.com recipient.
At the top was a link to our website url home page.

I get a copy of every email sent out from the website and the customer's email looked normal.

The customer replied to that email and what we got had changed the url to a snippet from our home page. What they had was not only from meta tags, but also content and an image from our home page!

This is disconcerting that MSN would change the content of the email like that. It makes us look unprofessional, especially when it's at the top of the email. If they do this to all emails, then we all look alike and lose our branding efforts.

Does anyone know what is happening and why MSN would change content?
Do other emails do that? I know some may append ads at the bottom, but the top?


Below, I modified content to id the site gotten from the headers. Hope it makes sense.
It changed it from

www.mysite.com


to


[<http://www.mysite.com>
[https://www.mysite.com/images/imageFromHomePage.jpg]<http://www.mysite.com/>

Website Slogan | Shop My Website<http://www.mysite.com/>
www.mysite.com
Here was content from the home page. It was describing a promotion.

www.mysite.com
8:31 pm on July 4, 2017 (gmt 0)

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WebmasterWorld Administrator phranque is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

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Can you identify the source of the request from msn in your log files?
Perhaps you can block the requests that are coming from the msn app.
11:19 pm on July 4, 2017 (gmt 0)

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I've noticed, lately, that when I add a link to a Hotmail email, a box is added, automatically, with info about the site linked to. I remove it, but it gets added, if I go to another open web page and return.
I just checked, but it doesn't appear to be in sent emails.
A little disconcerting, to say the least........ Not a happy bunny!