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What would you do?

         

dickbaker

8:27 pm on Nov 21, 2014 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I've been doing online sales for about ten years. I haven't gotten rich, but it's been a decent living. A year ago I built a new site for my online store, and increased my products from about 300 sku's to nearly 6,000 (hunting and sporting goods-related, not weapons). Things were doing well enough, then a few things happened:

1. In September, Google changed their policy on prohibited items, and since my site sells some of those items, I'm no longer allowed to advertise on Google.
2. Weeks later, Bing informed me that they had also changed policy, and my site would no longer be allowed.
3. Paypal notified me that my products violated their policy, and I could no longer use Paypal for payment.
4. The two manufacturers whose products make up the bulk of my profits began enforcing their MAP policies stringently. I had to stop showing my prices and instead show the MAP prices, with a message to Add to Cart to see the discounted price. In my ads for these products on other sites, I had to come up with coupon codes. However, the manufacturers have told me that I cannot tell the customers how much they'll save. I can only tell them that there's coupon codes and tell the customer to add to cart to see the price.

My sales have dropped like a rock. Without Google and Bing ads, traffic has dropped tremendously. The "add to cart to see our discounted price" method isn't working. People are scared. And, without some indication of how much somebody can save by using coupon codes, traffic from those sites where I advertise them has dropped off.

On other product lines I sell, I have good prices, but the big retailers who buy in large quantities have much lower prices. (Ironically, it's these same retailers who push my main two manufacturers to enforce MAP prices, as the manufacturers don't give volume discounts).

I've tried a number of different advertising venues over the years, but Google Adwords and Google Shopping, and to a lesser extent Bing, were the best performers. Google organic results were the absolute best, but getting back to the first page isn't working out for me.

I've been racking my brain as to what to do, and the only thing I can think of is to thrown in the towel. I just can't think of another way to attract buyers.

Any suggestions?

Leosghost

8:45 pm on Nov 21, 2014 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Based upon your past problems..and these details..I'd say "know when to fold"..Sell the stock at cost if needs be..and re-invest in something else where you are not going to have all these problems..I'm Sorry to hear this..

lucy24

9:12 pm on Nov 21, 2014 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



re-invest in something else where you are not going to have all these problems

Does there exist any online sales niche where manufacturers or wholesalers will never, ever push for "add to cart to see your actual price"? No use moving to a different product line if 50% of your problems will follow you. Unless you've done the math and established that you can absorb one problem or the other, so long as it isn't both.

Leosghost

9:23 pm on Nov 21, 2014 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



This is why ( amongst other reasons ) that one may eventually decide that it is better to be the manufacturer of something ( find a niche* that one can do better or cheaper than those currently in it) and sell direct.

*May well require changing one's "niche"..

LifeinAsia

9:47 pm on Nov 21, 2014 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



since my site sells some of those items

What about making a secondary site and only sell the "prohibited" items there? Redirect any existing pages for the "prohibited" items to the new site.

If the items aren't available on your primary site, you should be able to get back to advertising on Google/Bing as well as use PayPal again.

As far as finding a processor for the "prohibited" items, you'll have to do some more research on that.

Regarding the MPA issue- can you bundle the products with other products and show the discounted bundle price? It's common in the hotel industry to not be able to advertise a price lower than the hotel's direct price. But a travel agent can bundle the hotel room with a spa package and display that price. (For example, an agent gets a $100 retail room for $60 wholesale and can offer a $45 spa package at the retail rate. He can still sell the room for $80, if he bundles it with the spa package and advertises the room & spa together for $125.)

dickbaker

10:16 pm on Nov 21, 2014 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Interesting solutions, LifeinAsia. I'm pretty certain that Google and Bing's and Paypal's policies are that if it attaches to the main type of widget (which I don't sell), then it's also considered a dangerous product. So an optical magnifier that attaches to the main widget would also be considered a weapon. That was the contention of the last Google rep I spoke with. I'll ask again. It's been the optical stuff where I make nearly all of my money.

I don't know how the bundling would work in my niche. Customers are very specific about the various items they're buying to put together the whole package with the main widget. They'll want the Model X optical device, and model Z mount for the Model X. I haven't seen anyone else in my niche bundle with anything, which makes me wonder if it's been tried. I'll have to check further.

dickbaker

10:30 pm on Nov 21, 2014 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Just checked with Google, and it's a no-go. They even consider optical stuff and rubber sleeves that go over handles as weapons. Basically, if it's used with the main widget, it's a weapon, even if it's made from styrofoam.

25% of the citizens of the US own these products. 47% of all households have one or more of the main widgets in the home. Unreal.