I have some sites at [a web hosting service provider] and this became a nightmare.
- Problems remain unsolved
- Tickets are answered with nonsense
- Doesn't matter how much I ask for solution I get automated and copy paste responses on how much they want to help me and happy to be at my service, etc.
- They have messed up and tried to put the blame on the client (and I still have the text to prove it)
- The support forum is filled with complains from other clients
The thing is I not only have hosting service, I also bought and registered a few domain names with them. I want to move them to one of my registrars but it seems they won't let me.
I can't get the security codes myself for the transfer
So ok, I asked 5 domain security codes, 2 remain pending
I began working on one... but the domain status is reported as LOCKED
I entered on their panel and clicked UNLOCK and it says "unlocked" but remains locked
, even with the icon of locked.
What's next? what do you do when support becomes a problem? I know I depend on them to move on but support is really a nightmare and I'm not getting the answers. Where can I report this? I want to make this clear as "my current problem": Every time I try to solve something I stumble with a NEW stone, a new obstacle. Please understand this before telling me "ask your support dept" because THEY are the problem
, so again, where can I report this? I already opened a thread at webhostingtalk, the thing is as you might understand, time is money. Hey, I have one ticket 11 days old with no solution!
[edited by: phranque at 5:09 am (utc) on May 17, 2013]
[edit reason] forum charter [/edit]