Welcome to WebmasterWorld Guest from 54.242.72.36

Forum Moderators: phranque

Message Too Old, No Replies

Form to Mail versus email

     

Digmen1

7:44 pm on Jan 21, 2013 (gmt 0)

5+ Year Member



As webmasters do you advise your clients to use Form To Mail for their email contacts or do you advise listing some contact emails ?

As a user I really hate Form To Mail forms.
They are often hard to fill in
And I have no record of what I sent.

Why do web sites use them ?

Is it driven by the owners or the webmasters ?

What do you think ?

BeeDeeDubbleU

8:16 pm on Jan 21, 2013 (gmt 0)

WebmasterWorld Senior Member beedeedubbleu is a WebmasterWorld Top Contributor of All Time 10+ Year Member



I think Form to Mail forms are great where you need specific information from people. If you just offer them an email address they will invariably fail to provide all the info you need.

topr8

11:06 pm on Jan 21, 2013 (gmt 0)

WebmasterWorld Senior Member topr8 is a WebmasterWorld Top Contributor of All Time 10+ Year Member



>>They are often hard to fill in

in which case that's a design error, there is no reason for it

>>And I have no record of what I sent.

give the option to send a copy to the sender

mack

11:19 pm on Jan 21, 2013 (gmt 0)

WebmasterWorld Administrator mack is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



A quick and simple form should pose no issues to the user. It can be as simple as [your name], [email address] and [message]. It also acts as a call to action.

An email address on a page causes more confusion and requires more steps. The user then needs to login to their email and compose.

Mailto links are even worse if the user uses web mail.

Mack.

lucy24

3:49 am on Jan 22, 2013 (gmt 0)

WebmasterWorld Senior Member lucy24 is a WebmasterWorld Top Contributor of All Time Top Contributors Of The Month



A direct e-mail link-- either as a plain-text address or a <mailto:> -- means that every spambot in sight gets instant access to your e-mail address.

As a user I see things the opposite way. If there's a form, the site looks more professional. Any illiterate can put in a <mailto:> link ;) but a form makes it look like a "real" site.

At least up to the point where you click Submit and you get taken to a page filled with Java error messages. (Don't panic. It's nobody here.) That's when the <mailto:> starts looking good again.

rifpool

5:18 am on Jan 22, 2013 (gmt 0)

10+ Year Member



I can't tell you how many big name websites I've filled out Form to mail and never got a response. Just had a no response on a site yesterday.

Digmen1

6:30 am on Jan 22, 2013 (gmt 0)

5+ Year Member



Yes, personally as a user and a marketer I hate them.

I think all websites should provide at least one or 2 email addresses as a matter of courtesy.

As my own webmaster with 2 sites I provide emails and form2mail.

bill

6:33 am on Jan 22, 2013 (gmt 0)

WebmasterWorld Administrator bill is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



Most of thee sites I work on require some very specific information that helps speed up the response time.

On my busiest site I have the form, but also an e-mail link. I'm surprised how many people prefer the e-mail link option even though I clearly state that people who fill out the form will get processed first.

piatkow

9:43 am on Jan 22, 2013 (gmt 0)

WebmasterWorld Senior Member piatkow is a WebmasterWorld Top Contributor of All Time 5+ Year Member




I can't tell you how many big name websites I've filled out Form to mail and never got a response.

I am sure that there are a number of organisations where the designer has created a specific form but the business has not assigned a user to check the relevant mailbox.


I'm surprised how many people prefer the e-mail link option even though I clearly state that people who fill out the form will get processed first.

The one thing you can guarantee is that a significant proportion of the general public will decide that instructions are for other people. I actually used to check a "do not reply" email address. About 2% of recipients would use it despite the instruction not to reply to the newsletter's "from" address.

I don't claim any logic about my view of this topic. I much prefer to send to an identifiable email address but only use forms on my own website.

BeeDeeDubbleU

9:52 am on Jan 22, 2013 (gmt 0)

WebmasterWorld Senior Member beedeedubbleu is a WebmasterWorld Top Contributor of All Time 10+ Year Member



If I visit a website and I am making an enquiry I have no problem with them asking me for the specific information they need (via a form) to best process my enquiry. Simples!

optimierung

12:55 pm on Jan 22, 2013 (gmt 0)

5+ Year Member



We always provide a phone number, a mailto and a form

Digmen1

5:15 pm on Jan 22, 2013 (gmt 0)

5+ Year Member



So do companies use From 2 mail (instead of email addresses) to
1 Get all the info they need
2 Stop Spammers
3 Make it easy for their customers

piatkow

7:57 pm on Jan 22, 2013 (gmt 0)

WebmasterWorld Senior Member piatkow is a WebmasterWorld Top Contributor of All Time 5+ Year Member



Depends on the form and the size of the organization. I would guess:
Small business probably primarily to avoid spam
Larger probably to gather the correct information and route it to the correct person.

Personally I use a general contact form to avoid spam and several dedicated forms for specific queries to capture the correct information.

topr8

8:06 pm on Jan 22, 2013 (gmt 0)

WebmasterWorld Senior Member topr8 is a WebmasterWorld Top Contributor of All Time 10+ Year Member



>>(instead of email addresses)

i'm pretty sure it is a TOS requirement from Visa and Mastercard to show your email address somewhere on the site.

Digmen1

4:43 pm on Jan 23, 2013 (gmt 0)

5+ Year Member



Also not having a regular email address makes it impossible to run an email marketing campaign to a group of businesses.

piatkow

9:00 am on Jan 24, 2013 (gmt 0)

WebmasterWorld Senior Member piatkow is a WebmasterWorld Top Contributor of All Time 5+ Year Member




Also not having a regular email address makes it impossible to run an email marketing campaign to a group of businesses.

Exactly, I don't want all your marketing emails so I don't put my email address on my website. If you think my business only warrents inclusion in a bulk mailing rather than a personal approach then ......
 

Featured Threads

Hot Threads This Week

Hot Threads This Month