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FTP Problem after changing ISP

Issues with VPS server vs ISP

12:27 am on Jan 10, 2013 (gmt 0)

Junior Member

10+ Year Member

joined:Sept 22, 2005
votes: 0

Hi, I hope someone can help me resolve this issue because Admin at my web host has gave up on me.

This problem started after changing my ISP. I cannot login to my VPS FTP server anymore. It seems that it is having timeout error and directory and file cannot be retrieved from the server. I am not fully convince that this is not ISP issue alone because I can connect via FTP on my other account on different plan with the same web host.

To resolve the issue of Webhost vs ISP problem, I did signup to another web hosting company and migrated my account. However, that didnít resolve the issue. Same problem still exists. All accounts under the VPS is inaccessible via FTP. Does WHM/Cpanel config have to do with this problem?

So far, here is what I have done:
- Tried various FTP clients like Filezilla and WinSCp but having the same error
- Tried to use a different ISP and I can successfully connect to all FTP servers
- Tried Active and Passive mode but to no avail
- Whitelisted my ISPís IP address
- SFTP is not working also
- Increases Idle time and Timeout

Here are the errors that appears on various FTP clients:

Error: Connection timed out
Error: Failed to retrieve directory listing

Timeout detected.
Could not retrieve directory listing
Options: -a -l
25 matches total
Error listing directory '/'.

ERROR:> Timeout (60000 ms) occurred on receiving data from the server.
226-Options: -a -l
226 26 matches total

What else should I do to resolve this issue?
Thanks in advance.
12:45 am on Jan 10, 2013 (gmt 0)

Preferred Member

5+ Year Member

joined:Nov 16, 2010
votes: 0

Your new ISP may be blocking ftp ports,

Also, if you're connecting via ISP supplier router, it might be setup to block ftp
12:53 am on Jan 10, 2013 (gmt 0)

Junior Member

10+ Year Member

joined:Sept 22, 2005
votes: 0

Hi scooterdude. As Ive said, I can connect succesfully to other accounts on the same web host except for accounts that are in the VPS plan. So, FTP on the router is not blocked. Also, I have discussed this with my ISP and they told me that no ports or IP is blocked.
3:16 am on Jan 13, 2013 (gmt 0)

Junior Member

5+ Year Member

joined:Dec 23, 2008
votes: 0

Did you try sftp?
2:57 pm on Jan 13, 2013 (gmt 0)

Full Member

10+ Year Member

joined:July 12, 2002
votes: 1

I think there is something wrong with FTP related VPS config. Check all FTP related config options on your VPS settings.

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