I am running retail shop. I want to start online store but I'm worry about retail shop customer may ask online store price. Most of all, online store price is much cheaper and naturally retail shopper is going to buy via online store not retail shop. In this case, retail shop employee will be frustrated due to cannibalization.
I'm thinking of PO Box address but many online seller saying this is not a good idea because not look like a professional seller and seller pay more UPS for rerouting fee.
What is the best option on this case?
I want to hide my physical retail shop address.
I can imagine local customer come to my retail shop to ask matching online price. My employee will be upset for this request because loss in sales commission.
Thank you in advance for your help.