Norton 360 blocking a website (Windows 7, IE 8) - Alleged malicious

Norton 360 erroneous blocking of site - windows 7, IE 8

[dwest999]

Hi,

Norton 360 for Windows (win 7) is blocking a website when using IE 8. This started occurring early March... so perhaps Norton 360 had a new patch (?). Norton indicates the website has launched a 'Web Attack - malicious cookie activity' - which is not true.

The website owner is able to tell people who complain a workaround; however, likely hundreds of other people are not seeing the website nor trying to find out why.

Can anyone assist in suggesting a fix from the website's host? (Norton has been impossible to reach; plus from what I'm reading, they don't seem to be proactive in patching such issues.)

Has anyone found a workaround to revise the cookies or something? (If a user goes to a different website and enters via a peripheral link, the issue does not occur.

I saw there was a similar post to this over a year ago, but there was no answer. (Just someone's post about an infected MP3 files. This website has no embedded MP3 files nor downloads.)

Other platforms (OS, browsers) do not repeat this error.


Thank you.

[enigma1]

Hi dwest999 welcome to the forums,

Your best bet is to change the site's html. Perhaps questionable elements (eg: iframes) may cause red flags. Inline jscripts or other active scripting may trigger AVs sometimes.

Try to change these and test the pages again with the AV running.

[ciol]

IE8 has bug problem and yet to be rectified by MS. Pls try to open it on Mozilla Firefox.

[dwest999]

Thank you everyone. (As it turns out, Norton did answer the owner's email; and Norton found that a trogan-like hack had inserted several redirect coded files into the Apache .at host files. (The web host staff removed the code.)

Not sure why only one platform, one browser, one version detected the code (which was why the owner & I thought it was a false-positive).

Thank you very much!