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Serious problems just by using email forwarder

Can't email forwarders be used anymore because that's considered spam?

8:03 pm on Mar 21, 2011 (gmt 0)

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posts: 191
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I'm being email bounced lately (10 years old site, last 6 years in well known hosting company, no problems this far)

I have some emails forwarders set up in Cpanel.
Those simply forward email from

myforwarder@example.com to mymainemailaccount@example.com

After 6 support tickets, my hosting company says something like this:

You have an email forwarder setup on this domain. This forwarder will redirect all email regardless of content. This includes spam emails. When the emails are redirected, the headers of the redirected emails indicate to the recipient that your domain name is spamming (even if this is not exactly the case). In reality, since we're not spamming at all, we're blocked outright for no reason except for the fact that the forwarder is causing the issue. This is because cPanel Forwarder configured forwarded emails pass straight through the server without being scanned by SpamAssassin and do not pass through our email gateway servers like all other emails do. While the spam emails may never been seen in the recipient email account due to their own filtering, the emails are still being sent to their mail servers and thus, still being seen as spam. Due to this, we can not recommend the usage of forwarders for this purpose.

A better solution we have found, is to create individual email boxes for the email addresses you need. You then setup these email accounts as external/pop accounts within most MUA's. This will cause the recipient email to connect to the server to retrieve mail rather than being forwarded the mail. The spam emails received will not be classified as coming from your domain in this case.

I realy can't belive that is true and have serious doubts.
I'm not forwarding email to OTHER domains, so If I receive garbage, why is that spam? Do you mean every site in the world using a forwader is nowadays blocked?...

I have some 50 forwarders, and cant manage 50 email accounts, I need them all in 1, that's because I use it.

12:09 am on Mar 22, 2011 (gmt 0)

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joined:Nov 3, 2003
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They are correct - I have been seeing different variations of this problem for a few years.

An easier solution is to "whitelist" your forward server's IP address on your main account. Doing this will result in the forwarded emailing bypassing the spam filters on your main email account.
4:34 am on Mar 23, 2011 (gmt 0)


WebmasterWorld Administrator phranque is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Aug 10, 2004
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have you created SPF records for your DNS configuration?
1:02 pm on Mar 23, 2011 (gmt 0)

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joined:Nov 2, 2009
posts: 191
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How do I exactly find out "server's IP address"
and by "on your main account" you mean the one receiving the forwards?

I'm not sure about SPF, What kind of SPF record should I create in case I really should (I barely remember that was a source of conflicts in past years ago) And I don't really undertsand much about it but I see in cpanel in "advanced dns zone editor" some entries like this:


(where XX are ip numbers obfuscated for this example, actually my shared ip address)

Other lines including these:


example.com.14400INTXT"v=spf1 a mx include:websitewelcome.com -all"

I don't understand what websitewelcome is, and guess that was created by hosting support, perhaps a kind of abuse control?

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