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Need advice. regarding our hosting company

   
9:16 am on Mar 12, 2011 (gmt 0)

5+ Year Member



Hello,
I could really use a good advice about the problem we have been facing lately.
In recent weeks we have been experiencing problems with our site. Sometimes in the evening hours (low traffic) site starts to react sluggishly and even stops (loading... can't reach server).
I call our hosting provider and tell them there is a problem, they basically tell me each time that they don't know what is the problem and that I should re-check my code and optimize my mysql database.

BUT - as soon as this conversation is over (within minutes) site runs great, no delay at all.

It is obvious that they have a problem, but refuse to acknowledge it.
Any idea what is happening here? It's as if their server gets clogged and they unclog it when I call them :O

Our company is paying a pretty monthly fee for supposedly "Dedicated hosting service".
Hmm... it sounds to me as this is not the case and they are putting other stuff on our server.
Is there any way I could check this? Any trick via FTP or from PHP?

It's a shame because they are otherwise a very respectable company, have 24/7 customer service etc.
Do you have any advice on what I could do to resolve these problems?
Thank you all ! :)
1:30 pm on Mar 12, 2011 (gmt 0)

WebmasterWorld Senior Member leosghost is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



If the server is dedicated you'll normally have "root" access..if not you'll get access to a folder away from root..

How to tell ?..depends if your server is a windows box or some flavour of nix/nux ..if you have PHP usually means you are on a linux box .

What is your OS and control panel type.
11:08 pm on Mar 12, 2011 (gmt 0)

5+ Year Member



Def on Linux. And yes it says root of my FTP.
But that unfortunately still leaves me with my problem :P
12:35 am on Mar 13, 2011 (gmt 0)

5+ Year Member



How much traffic is your website getting and how much do you pay monthly?
10:49 am on Mar 13, 2011 (gmt 0)

5+ Year Member



Monthly fee: cca 600 $
Monthly traffic: cca 500,000 pageviews
11:47 am on Mar 13, 2011 (gmt 0)

WebmasterWorld Senior Member leosghost is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



traffic in gigs ?
12:13 pm on Mar 13, 2011 (gmt 0)

WebmasterWorld Administrator phranque is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



you should be able to login to your server with a ssh client such as PuTTY and monitor processes and memory with the 'top' or 'ps -aux' or 'vmstat 1' commands.
in some cases you will have to login as a less-privileged user and then 'su root'.

Monthly traffic: cca 500,000 pageviews
average: 1 pageview/5 seconds - should be no problem
peak: x pageviews/second - it depends
1:35 pm on Mar 13, 2011 (gmt 0)

5+ Year Member



A server should be able to handle the traffic. It could be a network issue, check with your web hosting company.
12:01 am on Mar 14, 2011 (gmt 0)

WebmasterWorld Senior Member lammert is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



Is it always the same time these problems happen? It could be the hosting company or another user on the network running backups. With only 500,000 pageviewes/month on a dedicated server, I would search for external problems first.
 

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