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Protecting your reputation when under attack!?

2:07 am on Jan 9, 2010 (gmt 0)

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joined:July 20, 2006
posts: 234
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Someone made a blog post about me claiming I was a scammer and dint have contact info on one of my websites (which I clearly do) among other claims that were not true.

This blogger doesnt have a lot of reach but its starting to bug me a little.

I noticed the blog post about a year ago. I decided not to even bother responding to it but I kept an eye on it.

Over several months I then noticed a lot of testimonials and people defending me and my products as well on this blog post.

I thought great, that will be the end of it. Heck, I was even starting to get a few orders coming from his blog. Nothing to complain about.

then I looked at it again today just to check.

Well guess what? It seems the blogger deleted ALL the positive posts that my clients and other experts made about me and only left the negative!

It looks horrible! People tossing around words like "shut him down" and "fraud". Keep in mind, these are people who havnt even TRIED my product and they even admit it in many of their posts NEITHER have they TRIED to contact me for the truth! Its simply one post feeding off the next at this point.

Now, clearly, I am not doing anything illegal and I list my contact information on my website (which was pointed out on his blog before he deleted it).

This guy is simply a jealous competitor.

My question is this.

CAN I get in trouble even if im NOT doing anything wrong simply by getting a lot of complaints to my host or BBB?

I seriously dont know what they could do to hard me besides complain.

My clients are able to contact me and I only get about 2 charge-backs/month and I do high volume sales so that's not a lot.

Should I take any action or be worried at all?

4:02 am on Jan 9, 2010 (gmt 0)

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WebmasterWorld Senior Member 10+ Year Member

joined:June 25, 2007
votes: 9

Are you saying you're worried you would somehow get booted because of negative comments? I seriously doubt it. I mean, they'd be booting people left and right if that's all it took.

It's a very delicate situation. I've been in it a few times myself. Some I handled well. A few I did not. One thing I have learned is that people basically think a business should just be willing to take tons of crap. If you fight back, they think you're guilty. If you don't do anything, you're still guilty. It's unfortunately a no win situation. I think all you can do is tell the facts... keep it civil, and let people decide for themselves. If you are in the right and civil, eventually the other guy will just look like a loon. I would say the one thing you don't want to do is go on the attack. Let him be the one who looks like the aggressor. If you want to do stuff in the shadows that won't come back and bite you, that's fine. But as you know, people like this will manipulate everything, no mater what. I had one person do this to me who has since gone to jail for committing fraud... twice. Yet the negative comments he made about my biz remain on his site. I'm sure I've lost sales, but what can you do. I think you need to remember that for every one knucklehead that buys into the negativity, there's 10 that don't. Just because they aren't seen, that doesn't mean they aren't there. But all that said, if this guy is just spewing lies, I would talk to a lawyer and see what they think can be done. But publicly, just kill him with kindness.

4:22 am on Jan 9, 2010 (gmt 0)

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WebmasterWorld Senior Member rocknbil is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:Nov 28, 2004
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Have a look at the "I hate payPal" sites, measure payPal's reaction, and act accordingly. I know us small businesses don't compare against the big dogs, but the philosophies and outcomes remain.