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Email flagged as spam.

Charter refuses to send.

         

D_Blackwell

9:13 pm on Nov 14, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Email flagged as spam.

Charter refuses to send.
....................
I received a scam pitch for an order. Not bad as far as the pitch and text, but sloppy.

Provides USA contact company and address (company does not seem to exist).

Order is to be sent to New Zealand.

Email account is from legitimate it TLD with apparently valid Italian contact information.

Sent to 'undisclosed recipients', which indicates 'many' recipients in my mind.

Opening full headers shows origin as Lagos, Nigeria.

Talk about world wide web. LOL
....................

Anyway, I wanted to forward this with comments to staffer at another office and Charter identified as spam and refused to send. Okay. This has happened before. I pasted the entire email into a .doc, made a few short notes in the email and sent new email which Charter identified as spam and refused to send. This is new.

Are they reading my .doc as well? It was an original email with short new text in body that should have posed no problem.

Converted .doc to PDF and sent through with no problem.

I did go through the motions of sending request to 'unblock' one of the emails that I tried to send (the one with everything in the .doc) - but have zero expectations. With a monopoly, my ISP can and does provide no-service customer service. I should probably say no more to that point.

bill

12:17 am on Nov 15, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



.doc files can be blocked at the server. Any Office file could contain harmful macros, so some places will ban them outright. A PDF is a bit safer on the security side and that's probably not filtered at the destination you were sending this file.

kaled

11:31 am on Nov 15, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



As a side-note...

Generally, you should never send .doc files by email, instead you should send .rtf files. There are numerous security problems with .doc files including, undo information - for instance if you edit a file and send it, someone may be able to view the earlier version or at least find some private information that you did not intend to transmit. I've explained this several times to lawyers and others but they never take any notice!

Also, .rtf files are substantially smaller.

Kaled.

rocknbil

9:36 pm on Nov 15, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I sometimes get this problem replying to or forwarding emails with a particular URL in the email content. Remove the URL, it goes out.

It **appears** to be a good thing, then I realize they are just protecting themselves from spam going out from their servers. If it were for my protection, I'd have never received it . . . prompts one of those Kelly Bundy "heeeeeyyy . . . " moments.

D_Blackwell

5:32 am on Nov 20, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Generally, you should never send .doc files by email

For 'business', I would not send a .doc file to anyone. If they need a file they get a PDF (not that they can't be cracked and edited).

This person and I sometimes start emails that get hard to control, especially with formatting because we are using different email clients. Sometimes it is easier to drop the whole thing in .doc and continue the thread of the discussion. Or, if it is a more complex communication from the start - we just start with and send .doc back and forth on a regular basis. We just tack on the the edit or expanded thought with a new text color, bold, or what-have-you. That .doc was read in the sending and rejected on the basis of the spam content - the spam that I received and wanted to send on with some notes. Dropping in Acrobat let it fly.

We both have full Abobe, so could (and sometimes do, develop thoughts with Acrobat (balloons, boxes, arrows, the whole deal......) but for the day-to-day exchange of edits, additions, and deletions to a minor thought, we usually both just grab Word first unless Acrobat already happens to be open. We both run multiple monitors, many applications, and it's just a lot easier and faster to trade .docs than open another program that is demanding of already heavy used resources. (No such thing as enough power.)

(They don't mind delivering spam. I got about ten copies of the thing. Still zero response to my request to be unblocked - like always. Monopoly. The last thing that anybody needs from them is 'help'. I'd drop them tomorrow if I could get the rocket-sled connection speed from a competitor.)

tangor

7:56 am on Nov 20, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



One of my clients on Charter had a similar problem with .doc files. I suggested he zip'em and try again. Worked. That's what he does now and has had no further problems.

piatkow

9:13 am on Nov 20, 2009 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Our firewall is fine with doc files. In fact if I want to send a sample of problem source code to a vendor's help desk I have to paste it into Word. As ascii text, regardless of file suffix, and even if zipped, it is recognised as code and blocked.