Hosting Company Asking for Password

[dailypress]

Every time I call and have an issue with my .tel domains the registrar asks for my login information.

Is it normal for popular hosting companies to ask for passwords? One of them said that they can already see the password and logged in repeating my password.

[a major registrar/hosting company] is one of them! I am hoping to transfer my domains to another registrar!

[edited by: phranque at 9:14 pm (utc) on May 9, 2009]
[edit reason] hosting specifics [/edit]

[Marcia]

Password for domains, no. Never.

Username or account number is all I ever get asked if I call [a major registrar/hosting company], and they can look up my account with just that.

[edited by: phranque at 9:21 pm (utc) on May 9, 2009]
[edit reason] hosting specifics [/edit]

[coopster]

Our registrar is separate from our hosting provider but neither asks for our password. Most now ask you to answer a predefined question rather than your password. And you would think that they would have an access method that would not require your login information.

[londrum]

they do that at [another hosting company] as well, and it winds me up big time. whatever the problem, no matter what it is, they ask for your FTP password.
which basically means you have to change your password everytime you want to ask them something. i think they do it just to stop people from emailing their questions to them, because they know you won't email your password which forces you to hang on and wait for half an hour on their premium rate phone line.

[edited by: phranque at 9:16 pm (utc) on May 9, 2009]
[edit reason] hosting specifics [/edit]

[dailypress]

exactly, I am waiting until TELNIC allows domain transfers. then I will transfer out of [a major registrar/hosting company]!

My registrar is separate from my hosting provider as well except for the .tel domains which as you know the domain and hosting is under the same hosting company.

[edited by: phranque at 9:15 pm (utc) on May 9, 2009]
[edit reason] hosting specifics [/edit]

[phranque]

Moderator's Note - a quick reminder to all of the Webmaster General forum Charter [webmasterworld.com] prohibition against discussing hosting company specifics:

Hosting Questions:
Public discussion and/or recommendation of hosting companies is no longer allowed at WebmasterWorld. We are closing the floodgates to get a better handle on the spam that always crops up in hosting discussions.

[nealrodriguez]

Is it normal for popular hosting companies to ask for passwords? One of them said that they can already see the password and logged in repeating my password.

i am not exactly sure how a crm may work at a hosting company, however, having worked a help desk, i never had access to a subscriber's password; hence if i were to test access to somebody's account, i would either need to reset the password or ask the subscriber for their existing credentials.

[Marcia]

I don't use the same company for domains and hosting. IMHO it's much safer to keep them separate.