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AVG blocks entire domain on shared host?

Can someone explain how this happened?

         

Wlauzon

4:01 am on May 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Recently the site that hosts our Vbulletin forum started causing AVG and Linkscanner to block sites.

Since nothing is there but the latest version of VB, I questioned the company on why this was happening, and wonder of wonder, got a reply. This part makes me wonder:

..This IP address was previously
shared with an exploit server. This has now been cleaned up...

Are they saying that since this is on a shared host that someone else (of the 16,000 or so?) on that same shared host was causing us to get false AVG warnings?

I don't understand this...

Key_Master

4:33 am on May 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



It pays to have a dedicated IP.

Wlauzon

5:03 am on May 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



A dedicated IP is not really justified for a site that get maybe 100 unique visitors a day.

But that is not the question, question was, does all it take is one bad apple on a shared host to flag the whole domain series.

Key_Master

5:38 am on May 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I can't speak for AVG's policies but years ago, it used to be to be fairly common for a few major search engine companies to ban entire server farms hosting domains on a single IP, so it can happen. I don't know how common this practice is today but I suspect it still happens. Google even temporarily banned Comcast users some years ago because of abuse.

It may have not been one bad apple. An exploit server could consist of many domains or subdomains hosted by one individual or it could have infected many other innocent domains on the same server through some sort of security hole.

Samizdata

8:06 am on May 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



AVG offers free anti-virus software that became extremely popular because it gave very effective protection, was not a bloated resource-hog like some others, and was umm... free. I have used it for many years and installed it on countless domestic computers with complete satisfaction.

It is only since their recent upgrade that they set themselves up as the internet police.

They are simply not qualified for the job.

Wlauzon

7:04 pm on May 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



It is only since their recent upgrade that they set themselves up as the internet police.

It was the inclusion of LinkScanner that did that, which is new in version 8.

The problem with Linkscanner it seems is that they don't do real time checking - if they find a site that is "bad", the IP goes into their database and may not be updated for days, weeks, or months.

While LS might be useful, I wonder how many other false positives are out there because of an out of date DB.

AVG was pretty good and quite fast about checking and fixing the false positive on our IP, I wonder how many others are out there, and how often they update their data.

[edited by: Wlauzon at 7:05 pm (utc) on May 13, 2008]

g1smd

9:27 pm on May 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Seems like Grisoft have much to learn from the mistakes made by search engine companies in recent, and not so recent, years.

Samizdata

10:29 pm on May 13, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



how often they update their data

Roll-out of whatever new data they have seems to be done at least every 24 hours - an updated LinkScanner database (presumably of IP addresses) comes down every morning here.

Seems like Grisoft have much to learn

Making their stealthbot [webmasterworld.com] a bit stealthier would be a start.

They seem to know all about Windows and nothing about the internet.

Just like [insert name here].

kaled

9:47 am on May 14, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I disabled the AVG Firefox add-ons. I hate toolbars but that silly "Safe Search" feature just kept crashing Firefox completely when I tried to view a page about a certain battery shaver - hopeless.

Kaled.

Wlauzon

11:56 am on May 14, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



...an updated LinkScanner database (presumably of IP addresses) comes down every morning here....

Yes, but how often do they actually check the IP/URL?

I kind of got the impression that unless someone complains, they don't actively go out and re-evaluate the offending IP's.

So the new database might have new data, but how good is that data?

Samizdata

2:09 pm on May 14, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



how often do they actually check the IP/URL?

Given what you reported I would draw a distinction between the two.

URLs are checked locally every time they appear in Google/Yahoo/MSN search results, but whether the findings are transmitted to AVG may depend on the optional setting about sending information (the kind of thing most users ignore but which I always uncheck).

I suspect that the LinkScanner database (updated daily here) primarily holds blacklisted IPs, which as you found out the hard way can condemn a lot of innocent sites on a shared server.

I have always been happy for AVG to police Windows, but I don't want them policing the web (even if they were any good at it, which they clearly are not).

I would rather not install a "net-nanny" unless I ask for one.