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For the past 5 years, my order process has been:
Email us attaching relevant documents
We email back asking for payment
We might also contact the client at this point if we are unsure of anything
Payment is received and we start work
However, we're now considering implementing an online order system so that the process changes to:
Client orders immediately online
Once payment has been taken, they are redirected to a page requesting documentation we need
We start work
As an alternative, we could also stick to the method we use now but also put on the site, 'If you'd like to order online immediately, click here', or something along those lines.
Which service do people here think would be better - taking into consideration the fact 99% of my competitors provide instant online ordering?