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Ignoring people who want to unsubscribe I think is going to make the receipient more furious than the original reason to unsubscribe. Unsubscribe me, is that a lot to ask?
My other thought is based on my own experience of handling difficult unsubscribe requests. Double check that the newsletter is going to the address that you are unsubscribing and isn't being forwarded from an old address. It could also be that they require confirmation of opt out requests but your spam filter is catching that message.
That was out of a bit of frustration.
I realize that, and relate to it. You aren't the first person that has been down this road, hehe, trust me ;)
One would expect them to have a proper testing if it is what you think it is.
I wouldn't argue with you there but after all, they are indeed human and are going to make mistakes, have shortcomings, etc. etc. Your patience is the key to their response as well as your peace of mind while the issue is resolved.
When it doesn't work, I start clicking the "Report Spam" button on AOL mail and it starts going to my spam folder. Knowing how tight AOL is on spam, it's probably going to every other AOL user's spam folder too.
I bought one item from them and seemed to be added to their e-mailing list, despite opting out (always opt out).
On each e-mail there is an unsubscribe link, which doesn't work - it only allows you to subscribe - lol
I have replied/forwarded several e-mails, each of which went to different departments/individuals in the company, and each message I sent had a caveat that I have been unsuccessful to achieve removal to this point and subsequent e-mails will be sent to each of those addresses until I get removed.
Interestingly, this was a mailing house managing the e-mails, so I would have thought they would have had the correct link to unsubscibe.
It does make me think twice about buying from them again, and if I do I will use a throw-away e-mail address.
Probably 25%+ of unsubscribe don't work.
In case the mods decide to remove the specific reference, spamex is a "disposable email address" provider. It's an inexpensive (I think $10/year) service that I wouldn't be without.
I've seen others suggest creating multiple free email accounts (gmail, yahoo, etc. etc. etc.) but that's awfully inconvenient by comparison.
The unsubscribe option on the newsletter isn't exactly critical to the day to day operation of the business.
It should be considering the laws in the USA, Canada, Brittan and other countries is very clear on this.
You must give people a way to unsubscribe from mailing lists and it must work.
I would call their attention to it, if they ignore it then report them to all the Spam directories and you can contact the Federal Trade Commission to let them know about the company and tell them they are violating the CAN-SPAM law.
I can put up 'one shot' pages that have value for their 15 minutes. No need to pay any attention to keeping things neat or orderly. The occasional mass deletion.
The whole domain is disposable. Toxic waste:))
Here is some info from the information commissioners [ico.gov.uk] site on marketing.
So US or UK companies can be hit hard if they annoy you with unwanted mails. It may well be worth looking into the privacy laws in the country where they are based, if you want to force them to stop.