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firstname.lastname@example.org - set to FORWARD
email@example.com - set to CATCH ALL and DISCARD
The issue is that emails addressed to anything which includes firstname.lastname@example.org gets forwarded on, for example email@example.com.
I would have expected this to have been caught by the CATCH ALL. So is this normal behaviour? I would like to be clear on the facts before raising a ticket.
Just in case it makes any difference the mailboxes are set up with a control panel which is a re-branded version of H-Sphere.
Sounds to me like they are using a regular-expression or wildcard match. You will have to read their documentation to find out how to "anchor" the search string.
If they are using standard Unix regular expressions, you could use ^firstname.lastname@example.org This will require "harry" to start in the first column.