Blocked by SonicWall

Problem with website being blocked by content rating filters

[stumped]

Not sure what forum to post this on ......
While traveling and hitting WIFI spots to login to my worksite I inadvertently discovered that our company's shopping cart site is being blocked by Sonicwall. The local DSL ISP that provided the facility with their sonicwall equipment put in a request to have our site reevaluated and I got an email that our rating had been changed to 38.shopping. I called Sonicwall to find out why we were blocked in the first place. The techie I talked to looked us up in their database and we were back to a 4.pornography rating which is completely erroneous and unwarranted. He told me that a manual review only resets the rating for 3 or 4 days and then it gets reset based on the results of their bot processes. I asked why we would have such a rating and he said that if a porn site had a link to our site it would cause us to be rated as porn even if we blocked their ip address.
He gave me the names of 2 of the databases their products query for ratings but he said that they may use more dbs then he knows of. One had a way to query and we were not listed in it. The other had no query form on its site.
Does anyone have any experience undoing a content blacklist from the top down. Is there any centralized content blacklist query service that will tell you which database is causing you to be blacklisted?
Also does anyone have any experience with appealing a blacklist rating? Any help would be appreciated.

[Wlauzon]

So I can set up porn sites, and then make links to kiddy sites, and get them blocked, basically because of some malinformed bot.

Makes sense to me.

[stumped]

I can't tell if you are questioning the validity of my information or just making a comment. This is a genuine problem for our legitimate business. I have found one other instance posted on the web with the same problem on a different forum 4 months ago but no one answered the poster. I do not think this problem is widespread but I have read what I can find and there definitely have been instances of childrens sites being classified as adult content. Whether it is from inbound links or not I do not know. I do not know that is our problem either but that is what the sonicwall technician told me could be the cause. I am trying to find help to investigate further as I am not sure how to tackle this problem. What I do know is that our site is being blocked and that we do have some inbound links from adult sites but we are a legitimate health business run by a legitimate health clinic, no adult content period. We will be requesting those sites to remove their links but at least one we have requested previously and he has refused and gotten quite nasty at us.

I understand that Google doesn't penalize for inbound links under the assumption that you have no control over them. However the companies that market content filtering have a completely different agenda and probably want to err on the side of overfiltering rather than underfiltering.

We all know how imperfect the bot processes/algorithms are from the endless discussions concerning search engines on this forum. It is no surprise to find that the content filter engines are less than perfect. I am looking for information on how to deal with a negative impact from that less than perfect process. Obviously when Sonicwall manually reviewed our site they agreed that the porn rating was in error and changed it but they don't have a permanent manual override to their bot process apparently or at least not at the level my request was made.