Forum Moderators: phranque
Thank you.
Then, we decided to forgo the requirement for a time to "test" the increase in business. We saw a definate increase, more than enough to deal with the few additional chargebacks and fraud.
One thing that we later did which substantially reduced fraud was to "toughen" our on-line verbage against it on the order form. We present it as fraud protection for the customer, a positive, but word it so that potential cons know we are "on the case" and dead serious about stopping it. Yes, we still have to accept x number of fraud transactions per year as the cost of doing business, but between an eagle eye (we process off line) and the tougher language it is much lower than the industry standard from what I am told.
Our biggest problem is from chargebacks pertaining to customers who simply do not recognize our "corporate" name on their statements. We get most resolved, but still lose all the time, trouble and $25 chargeback fee from the processor. It really burns me up, because they refuse to list our URL to help eliminate the customer confusion and insist that our corporate name be listed.
It really burns me up, because they refuse to list our URL to help eliminate the customer confusion and insist that our corporate name be listed.
Couldn't you list your corporate name on the invoices so users are prepared? Or do you, already? :)
Many of them are just interested in getting their products. It's easier to do a chargeback later than to pay attention now to who they actually ordered from.
As for JunJunJun's original question. Our policy is to ship to any address we get. We have been selling online since 1994, and I can only remember maybe twice getting a fraudulent order of this type. Chargeback's and Bad Checks are by far our biggest concern.
While on the subject of Chargebacks, I wish a bunch of consumers would get together and file a class action suit against the merchant providers for CHARGEBACK FEES.
Someone orders something from me. The charges get reversed by the credit card company, and I get a $25 fine. Sometimes the customer even keeps the product. So, I'm out the cost of the product, the money gets taken back out of my account, and I get a $25 fine. Then, it's up to me to try to get my product back from the customer somehow. All the customer has to tell the credit card company is that the package they received was full of Rocks, or broken, or that Santa Claus took it, or whatever else bogus story they want. Something just doesn't seem right here. oooh that just PI$$ES ME OFF.
:)
