Forum Moderators: phranque

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Forum Policies

where do you draw the line?

         

daamsie

7:56 am on May 16, 2003 (gmt 0)



I am running a small forum on my site and have some rules in place, but would like to revisit them as some members have become annoyed at them!

I would like to know what different people feel are appropriate postings on web forums and what roles moderators should have for example.

Here are some things that could be enforced:

- All website links aren't allowed
OR
- Commercial or promotional website links aren't allowed
- Email addresses aren't allowed (or any other personal details, like address, phone number etc..)
- Duplicate postings aren't allowed
- Profanity isn't allowed

Now, when does a moderator need to step in and what is the best way to respond to a case where the rules are broken?

I would love some advice, as I have had to deal with people wanting to leave my site because they weren't happy with their duplicate posts being deleted or their personal contact details being edited out! Of course, for every one that complains there are many more that have no problems with it.

Thanks.

tigger

8:05 am on May 16, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I suppose it really depends on what your forum is about, after all if it's about web design it will hard not to drop sites, but if like WebmasterWorld then drops are not required just advice.

IMO it's your forum you make the rules and enforce them if people don't like it they can leave

daamsie

1:22 pm on May 16, 2003 (gmt 0)



Ok, without being too specific.. the forum is about travel in a general kind of way.

I realize what you're saying about people just leaving if they don't like the rules, but on the other hand .. I don't want too many people to leave :)

carfac

8:34 pm on May 16, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



My policies...

- All website links aren't allowed

I allow personal ones, in sigs, or links to articles or other sites of interest.

- Commercial or promotional website links aren't allowed

Same here... unless someone has asked about a spoecific type of widget, and someone spots one- they can throw a lead out. Kinda hard to really enforce whether someone is "trolling", but oyu can usually tell.

- Email addresses aren't allowed (or any other personal details, like address, phone number etc..)

I actively remove these from posts. My theory is I want the traffic- so come back and see if someone answered your post!

- Duplicate postings aren't allowed

Kill 'em on sight (site) :)

- Profanity isn't allowed

I allow SOME, depends on how used. Just deleted a post (by a mod, no less) with the word crap in it. I would not normally delete that, but as it was by a Mod, I thought it a bad example...

dave

carfac

8:36 pm on May 16, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Oh:

>>> realize what you're saying about people just leaving if they don't like the rules, but on the other hand .. I don't want too many people to leave

Your problem getting started is getting them in, and then holding on to them! You won't notice them leaving for a LONG while!

dave

daamsie

1:03 am on May 17, 2003 (gmt 0)



Thanks carfac,

That's a great help! Basically what you said pretty much confirms what I was thinking of implementing.. Till now, we haven't allowed any weblinks, but I am changing that to the second rule that doesn't allow promotional or commercial ones. I don't have sigs as yet, but have figured that that will be a good way of keeping people happy that they can promote their site somehow as well. It also makes it clear that it is their site and they are biased towards it!

I know what you're saying about getting people in.. it ain't easy! I have had a couple of people just take it the completely wrong way when I deleted their email address for example and ask me to delete all their details! I always send people a PM letting them know that I have edited their post and why, so it's a dissapointment when people don't get it. In the long run though, I figure it is all for the best.

jdMorgan

1:57 am on May 17, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I dislike sig URLs - both because of the clutter factor, and also because you never know where those links go -- Are they links to bad neighborhoods, placed by someone who thinks it will help them recover from a well-earned PR0? ...Just a thought.

Add one more rule - No Ad-hominem attacks allowed. Discuss ideas, don't argue with (or flame) other people.

Jim

carfac

4:34 am on May 17, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



>>> I dislike sig URLs - both because of the clutter factor, and also because you never know where those links go

Well, I allow 2 lines for a sig- how you use it is up to you. All the same "clutter," two lines of text, or a URL!

>>> Add one more rule - No Ad-hominem attacks allowed

I think THAT goes w/o saying.

In my case (as Jim knows!) there is an illegal activity that often comes up in relationship to my topic... lets just say that my widgets site sometimes leads to discussions of how to conterfiet widgets. That is more topic specific to me, so something I watch; You may have something like this you may need to watch, too.

dave

Stefan

3:07 am on May 18, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Links to an external jpg in forums is a problem for me. I've had episodes where someone has linked to a pic on my site and suddenly the bandwidth goes up 10 times as the jpg gets hit every time someone views the forum page, hundreds of times a day. There's a copyright issue involved too... If people could disallow external jpg links in forums it would keep things more under control. (Just a suggestion for the sake of my bandwidth).

carfac

3:23 am on May 19, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Stefan:

As a webmaster victimized by this, too, I made that a policy, too. In the same vein, I allow the quoting of a "couple" lines of text of someone elses work, as long as it has a link to the fulkl work, AND credit to who wrote it.

dave

daamsie

3:42 am on May 19, 2003 (gmt 0)



If people could disallow external jpg links in forums it would keep things more under control.

Good tip! I don't really feel they would add much anyway, as I find forums lend themselves better to plain text conversations :)

Good idea on the quotes too having to be referenced.

I created my forum myself, so at the moment it is still a little bare of features (ie.. no formatting)

What do you think are the most popular features to implement? I don't want to add too many useless stuff, but would like to add the following functions in due course:

- quotes in bold or something similar
- enable weblinks (currently they aren't clickable)
- sigs (seems like it would be a good solution to me :))

Anything else you feel people can't live without or like to use regularly?

StanBo

12:14 pm on May 19, 2003 (gmt 0)

10+ Year Member



IMHO you should allow the links with certain limitations. What about letting anyone to post the relevant links as replies to "where can I find..." or "where can I read about...". The links need to be moderated, of course, to prevent possible abuse, but you need to moderate the board anyway.

As for signature links, it might be a good idea to let those who participate actively add them. Why don't you make this option available to those who have, say, over 100 meaningful posts and a good personal record? It might stimulate you members to be more active, helpful etc.

Personal data IMHO can and should be allowed in user profile.

furman

6:49 pm on May 19, 2003 (gmt 0)

10+ Year Member



I am going to add a forum to my online store for reviews, news and stuff. I am going to make it clear that no links to competitors are allowed. I am thinking about letting people post any negative posts towards people/products incase I get into trouble. Would a simple disclaimer and monitoring of the forum help or should I just make it clear that posters cannot slander anyone and anything - what fun!

daamsie

3:21 am on May 20, 2003 (gmt 0)



Sounds like a tough forum to run furman. Depending on how many products you have, you may want to assign a forum to each product, so it's clear that the topics have to be about that product. Promotion for other sites shouldn't be too hard to edit out, but you will have to keep a close eye on it!

I would figure out the rules properly before starting the forum by the way. It is very hard to start enforcing new rules once a precedent has been set in previous posts.

You may also want to think about ways of ensuring that there are regular posts - for example you could post news on different products on a regular basis or something similar.

Of course, this is all just my opinion.. as you can see I'm also in learning mode here ;)

Stefan

4:04 am on May 20, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I allow the quoting of a "couple" lines of text of someone elses work, as long as it has a link to the fulkl work, AND credit to who wrote it.

Cool idea. That way the person quoted gets a free promo, with full credit and an incoming link.