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How can I get more UK Customers (UK Site)?

         

Miop

12:40 am on Apr 28, 2004 (gmt 0)

10+ Year Member



Hello
I have a uk based web site selling stuff, and I get loads of traffic, but only 5% of it is UK traffic according to my web stats. It used to be about 15% but it has fallen in recent months. The vast majority of my customers are in the UK.
Does anyone have any ideas how to promote my site to increase that UK figure from 5%? It seems very low to me. I don't know why it dropped, but it seems to have happened around the time I switched to a dynamic shopping cart (using safe urls).

Have other UK sites suffered a fall, or is it just me? I did receive a great increase in traffic with the new shopping cart, but I really need to get more uK customers to find us.
I have listings in UK shopping malls and don't rank badly on uk search engines (except for Google where it goes up and down like a yo you still!).

Thanks.

IanTurner

10:13 am on Apr 28, 2004 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Is your spelling in proper english or that US variant?

If you are selling 'theater tickets' you won't get that many UK hits, because we will use 'theatre tickets' as the search term.

Miop

10:48 am on Apr 28, 2004 (gmt 0)

10+ Year Member



No, it's UK english and it does matter on my site as we sell 'jewellery' which is a very specifically UK English spelling!

Leosghost

11:01 am on Apr 28, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



presuming that you keep some of your stats ...surely you can tell via.... comparing what keywords searches are currently bringing you your visitors against what were the words bringing you your searches and then rework your pages to increase the possibility of being found for your previously "wanted" terms as opposed to your current "less wanted or unwanted" terms ....

<<<Is your spelling in proper english or that US variant? >>>

Having been out of the UK since 15 yrs ..I would ( on the basis of what I hear everywhere except radio 4 )say that very very few English can now speak their own language ....

I learned mine in The UK but can honestly say I prefer to listen to Americans , Australians , Indians ...virtually anyone one except Brits under the age of 40 who all sound like sp*ce g*rls or their husband wannabees ......

( seriously off topic ..but things are slow today : )

[edited by: Leosghost at 11:08 am (utc) on April 28, 2004]

IanTurner

11:08 am on Apr 28, 2004 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



You always have the .com/.co.uk issue - you will get a bigger percentage of UK visitors with a .co.uk than a .com

Miop

11:17 am on Apr 28, 2004 (gmt 0)

10+ Year Member



it is a .co.uk site

davidpbrown

11:19 am on Apr 28, 2004 (gmt 0)

10+ Year Member



Miop
I thought I'd offer my 2 cents while I'm looking.

If it's the site in your profile, it looks good but there's nothing obviously that grabs a visitor (whether human or engine) to suggest you are based in the UK. Only those really keen would find the address suggesting Northants. I still don't know where that is and I'm in the UK :)

Maybe obviously suggesting Northants, United Kingdom, UK, or England on the homepage might help UK search engines identify you as a British company?

Also I don't know if suggesting location in meta tags helps at all.. for instance ICBM co-ordinates.
<meta name="ICBM" content="52.?, 0.?" />

IanTurner

12:04 pm on Apr 28, 2004 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Hmm not sure I want to be targetted by an Inter Continental Ballistic Missile (ICBM)

TravelSite

12:11 pm on Apr 28, 2004 (gmt 0)

10+ Year Member



A drop in stats from one particular country is likely to be caused by offsite factors - e.g. your site no longer appears as high on uk search engines.

Also look to see whether you've made any changes to the site over the past few months could cause the decrease. Simple things like removing an image of a uk flag symbol / page layout can have an effect.

Also check to make sure that there is a decrease - perhaps your site simply is getting more and more american visitors, which would cause the uk figure to drop to 5% - but would still mean that your getting the same volume of uk traffic. Stats are tricky at best - measuring sales is usually a better method.

To get more traffic you need to look into pay per click marketing (quite expensive), offline advertising, promoting your website more using current resources (on a shop front, on invoices, any newspaper ads you do etc) and consider looking into affiliate programs. Getting your sites high on search engines can be quite difficult. Webmasterworld has lots of resources on all these things.

I'd also recommend having a feedback page were users can enter stuff. Whenever I've used this I get lots of good criticism which allows me to improve the site.

michaeluk

1:39 pm on Apr 28, 2004 (gmt 0)

10+ Year Member



Are you sure you are looking at the right stats? Sorry if I am pointing out the obvious, but not all uk traffic is from .uk domains.

brotherhood of LAN

1:44 pm on Apr 28, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



some donkey work: get some links from UK directories, search for generic UK directories, regional directories and if there's any content-specific uk directories....basically just find directories and submit your link :)

'course you can get links from other pages but finding these directories and getting links is maybe less painless than asking joe webmaster for links.

herbie

6:51 pm on Apr 28, 2004 (gmt 0)

10+ Year Member



UK sites you could consider include Freeserve (a leading ISP with a popular search channel) Yell.com and ThomsonLocal (these two are the leading UK YPs, you'd need a UK physical address). Hope that helps.

chrisuk

7:03 pm on Apr 28, 2004 (gmt 0)

10+ Year Member



Also important, make sure you have a UK ip. In the old days your .com would be far more likely to be regarded as US commercial. That is not explicitly the case today nor has it been for some time. Some engines look at your ip and geotarget your indexing.

I would argue that your ip is more important than your domain code for some traffic sources, that is if you are comparing .co.uk > .com for influencing the origin of traffic.

And in addition I would agree with the above posts, get the fact that you are a UK site into your meta and relevant about, index pages etc, many directories still do human additions so that will help your cause with reviewers.

j4mes

1:45 pm on Apr 29, 2004 (gmt 0)

10+ Year Member



I too am running a UK based site, although my stats show about 1:1:1 ratio of UK:US:Generic/Other Country domains.

I think the main thing to realise is that an awful lot of us in the UK are getting .com (and other) domains from our ISPs, and so your stats are probably not a particularly accurate reflection where you are receiving hits from.

<snip>

[edited by: IanTurner at 2:14 pm (utc) on April 29, 2004]
[edit reason] Commercial request [/edit]

Leosghost

11:01 am on Apr 30, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



To believe mine and everyone elses email inboxes ...most of the male internet population seems to come from "littlehamptonshire"....

Sorry guys but if you will give out straight line feeds ...... : )))

christopher

12:50 pm on Apr 30, 2004 (gmt 0)



Dear MIOP,

You say your UK visitors have dropped. Exactly how are you advertising? I mean do you have any advertising set up at the moment?

Most of the web makes little money, cos ad space is too expensive for small sites, plus people use the wrong form of advertising.

I was going to suggest collecting email addresses and start doing it by newsletter - kind of thing. But you might be doing that already.

The conversion rate will be small, but at least you can get your message 'out there' and start building a useful contact list.

I use this method a lot, and it's quite effective when it's done right, I mean have you ever considered giving services away for free, to start off with?

But please ensure that you give away quality! Giving away stuff that is not worth anything, is unlikely to impress potential lifetime clients.

Hope that helps you out a bit.

regards

Chris

running scared

8:12 am on May 12, 2004 (gmt 0)

10+ Year Member



Have yuo considered advertising with Overture, Google Adwords, Espotting and Mirago. Whilst the approach is slightly different with all of them, you can target UK only traffic.