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Twitter has brought down a hail of critical tweeting on its own head by suspending the account of a British newspaper's Los Angeles correspondent following his acerbic reporting of NBC's coverage of the Olympics.
The social media network hummed with the indignation of thousands of its users after the Twitter feed of Guy Adams of the Independent disappeared. The paper's deputy editor, Archie Bland, confirmed the suspension, calling it "heavy-handed".
We want to take a moment to explain some of our general Trust and Safety policies and procedures, and address the specific case at hand that has unfolded over the past 48-hours (we normally donít address matters pertaining to individual accounts for the privacy of the account, but here the relevant communications are now public).
When our Trust and Safety team receives a report from a user explaining that his/her private personally-identifiable information has been posted on Twitter, we investigate the issue and temporarily suspend the account if it is found to be violating our Guidelines & Best Practices. We make it possible for people to report posting of their private information because it may be used to harass or intimidate, and in certain circumstances may even be illegal. We have systems in place to address such behavior.