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Loss of position

Due to others spamming

3:18 pm on Dec 27, 2006 (gmt 0)

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joined:Apr 18, 2006
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I'm not quite sure where to post this question, so appreciate that it may be moved.

We have an e-commerce site that is hosted and 'taken care of' by a professional third party. We have no technical experience ourselves , but I did a lot of DIY SEO and managed to get No. 1 positions for 4 chosen keyword searhes and recently achieved No.15 for the most elusive 'widgets online Ireland'

Whilst busy at other parts of our business in the run up to Christmas someone hijacked our site and used it to send out 38,500 spam emails bearing no relation to our business. The server pulled the site and it wasn't until I tried to access our logs and couldn't that I discovered what had happen.

The site was down for 8 days (just before Christmas) and now our rankings have dropped dramatically.

Is this action of closing down the site without asking questions or looking into the situation legal?

Should the third party looking after the site, who is responsible for the security, be held accountable at all here - or could this happen to anyone?

I'm obviously very mad but don't want to be unreasonable, is there anything I can do

Thanks Caran.

6:39 pm on Dec 27, 2006 (gmt 0)

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I don't know about any of the legalities but I just had one of my sites go down for a bit of time. Iím guessing about a week. Once I got it up and running again it took at least a week or a week and a half for the rankings to re-stabilize where they were. It wasnít fun but they came back.


3:58 pm on Dec 29, 2006 (gmt 0)

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WebmasterWorld Senior Member ciml is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:June 22, 2001
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I am sorry Caran but we are unable to cover specific legal advise here, as there are so many parameters, which change according to jurisdiction, etc.

If you feel that you might want to go down that route then you should seek professional advice in your country.

The good news is that you should expect your rankings to return (assuming that they weren't about to change anyway). How long varies, depending on the engine and on the exact time of the outage.

8:28 pm on Dec 29, 2006 (gmt 0)

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joined:Apr 18, 2006
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Mnay thanks guys, yes as you say our rankings have recovered. This doesn't help the fact that our site was down just before Christmas - but I certainly don't feel as devastated.

No-one said it was going to be easy but crikey...................