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How utterly #*$!ty is the iPhone on AT&T in the New York area? The average iPhone drops 30 percent of all calls. And that's considered acceptable by Apple.
Giz reader Manoj took his iPhone to the Genius Bar to have it looked at because it was dropping calls left and right, and AT&T swore stuff was totally kosher on their end, so he thought something was wrong with his phone. After doing a stat dump, the Genius showed Manoj that his iPhone had actually dropped 22 percent of calls.
The jawdropper: The Genius told Manoj that's actually excellent compared to most people in the New York area, where a 30 percent dropped call rate is the average.
It does seem to have helped. I've dropped some calls but not nearly as many.
If anyone at Apple is reading this: Open the iPhone up to other networks. I don't really care what your contract with AT&T is - it seems to me like the dropped call rate should be grounds for a breach of contract anyway.
All of them said that if the Gizmo was offered via a different provider they'd switch in a heart bit. The reason was the dropped Calls.
I am in the market for a new Gizmo. CrackBerry here I come. 9630 seems OK.
Wife's iPhone has been a dissapointment. 3g is slow, the iphone tells you to connect to Wifi if you try and suck too much bandwidth and at least once or twice a week it won't dial or receive calls.
unfortunately work mandates AT&T and my wife is in contract.
no one should require a contract nor a credit check to buy a phone and data plans shouldn't have tether fees on top of the ripoff data fees.
Currently trying to find a way out of the contract to hook up with Verizon or go back to Sprint (which I never lost a call with).
Although I've also seen AT&T not work in rural parts of the country as my brother was never able to get a single bar in Gainesville, Florida. It's probably hit or miss throughout the country but from what I've been reading on various sites/blogs, the areas that seem like they'd have a high saturation of iPhones are the ones where it works the poorest.
That's why tech'tropolis and NYC are so bad. At this moment I cannot find the article on this subject but I read in one of the newspapers lately that this was wholly expected by ATT and the scramble is on to fix it.
BTW I live in a metro area with about 3 million and have occasional drop and download time problems it is not a real problem,,, but I can tell you it IS getting worse :(
If you want to get out of your contract (I've never done this but have read about it) keep track of your dropped calls/network issues for a while. This will hopefully serve as proof that they failed to provide the promised service (i.e. allowing you to make calls!).
the areas that seem like they'd have a high saturation of iPhones are the ones where it works the poorest
I agree with this theory... it seems like techy folks in the techiest areas have the most dropped calls. This could also explain why tech bloggers & tech news sites are always talking about this issue.*
I'm a pretty techy person, but I'm typically using my iPhone in either a rural area or in Tampa which is not known as a tech hub. iPhones are still somewhat rare here.
My theory is that AT&T just isn't upgrading their equipment for the new reality of iPhone's dramatically higher bandwidth usage. So, the more iPhones on a tower, the more likely it is that all those high-bandwidth users are knocking out the tower, leading to degradation of service for all AT&T customers in that area.
*Of course, this totally sucks for AT&T/iPhone brand perception by non-tech users.
My guess has always been that there is some kind of issue with tower coordination.
Does it really affect a wide enough audience to merit attention..
Some of the biggest mobile companies with very large no. of subscribers may not actually be in the US.. For example Bharti - Airtel( India) has more than 100 million subscribers..
Sorry to offend the powers..
of course that will probably be when they roll out 4G but it too will be underdeveloped and overwhelmed.
I have been using cell phones since the bag phone came out and they cost $1500. Dropped calls have always been a common problem. Oddly enough I get less dropped calls with the iPhone in Chicago now than I did with any of the other older cell phones I used to use.