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The importance of feedback website



7:57 am on Feb 11, 2011 (gmt 0)

Have you ever wanted to have your say about feedback website?

Why do you get feedback website?

Now, let's refer to this problem:

What is feedback?

It is the client’s feedback about products or services to company provides them.

What problem can feedback solve?

Each of company need to know client’s customer when they provide products or services by traditional media: telephone, email, direct counsel,…

It’s so complex and spend much time of clients and company.
Traditional media’s disadvantages:

- Slow and spend much time and fee for support.
- To be hard to manage data to improve products.
- To be hard to look for help. Nowadays, clients’s habit is use Internet or usual search engine.
- Sometime clients can find objectivity information general about products or services.

Building a feedback website to provide information and collect client’s information is a necessary solution.

Who is the subjects of feedback website?

All of company want to build a feedback website on platform of wordpress, want to collect client’s ideas and have a support main channel for company, want build a good relationship with client.


6:19 pm on Feb 27, 2011 (gmt 0)

I fail to see the purpose of your post. There are questions in it, but you also answer them. It doesn't look like a soft-ball for any discussion, more like you're talking to yourself. Or maybe I'm missing something here?

Anyway, here's my take on the feedback websites: you either want customers to contact you privately via email or contact form about some issue with your products, services or website OR you want to have it publicly discussed on your website. If it's the former, just put a e-mail or contact form, assign a person to monitor it and be done with it. If it's the latter, take a look at uservoice or similar services for ideas how do it. They have stuff like reputation points, votes, etc.

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