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The client has standard ftp credentials to give me plus a third string that in the developers initial notes has (ssh) before it.
Im using ipswitch wsftp pro, and have read the instructions about how to implement this but am as confused now as when i started.
I guess the bottom line is can i get connected with what i have, or does the server need some configuration to allow me to connect, that I- they cant make
It should be as easy as setting up the wsftp pro to either use sftp of ssh to connect, then go ahead like normal. In other words, just one setting on your end.
If that doesn't work, you've either got the wrong connection type or there's something else wrong.
(warning, nonauthoritative answer :) ).